yes, they are that way with the coupons...there is no consistency...i also faced something similar where my 10% coupon was wasted by a seller and when i asked for another one, i got a 'up-in-the-air' kind of reply, and was sent a 5% coupon instead.
also absurd is the fact that it seems eBay never sends high-savings coupons to regular buyers, which means one doesn't get any reward for loyalty. now i am not saying send 20% coupons to everyone 'cause then eBay will go into loss but one in a while, a 10% one is not too much to ask.
or better still, have a loyalty program for regular buyers, kinda like the points system that credit card companies have.
-- Signature: I am Jack's complete lack of surprise.
-- Signature: I am Jack's complete lack of surprise.