Dear All,
I am having a lot of difficulty in resolving my "Item Not Received" issue with eBay and after banging my head with eBay customer service, Courier and Seller for over 50 days, I have hit the wall, so thought to seek some advice/help from fellow eBayers?
I made a purchase of "Blackberry Torch" on "21-Aug" through "eBay Global GEB" and paid through "PaisaPay" from my CC. As per the last email from eBay the seller had shipped the item from NY on "30-Aug" and I was to receive it latest by "15-Sep". The courier company's website "www.iccworld.com" also doesn't show any tracking details when I try to track the package using the Tracking No. provided by the seller. Since I didn't receive by 15-Sep, I filed for a REFUND. But, since 16-Sep. there has been NO communication from eBay, the Seller or the courier company "ICC World".
I have been calling eBay India Customer Service daily and each time they have a wonderful excuse like "system is down", "we will research and call you shortly", "eBay claim adjuster will call you in an hour". Plus I have been calling and emailing the Seller and Courier company but NO response. Till date I haven't got any information on the item or the Refund. I have tried to contact eBay through most of the channels available "Phone, Chat, E-mail, Dispute Resolution Center" but no one at eBay India or the courier company ICC World or the seller itself knows the status of the Item or the REFUND. Each one of them keeps transferring the calls to each other.
I have spent more than 60 hours on phone and emails but seems like eBay has lost its integrity and courtesy for customers. I have also filed a legal case against eBay India in the Consumers Court and have submitted all my Phone and E-mail communications, but that will take its own sweet time.
Friends, if you have any suggestions please share as a big sum of my money is stuck since 50 days and there is no sight of getting it back.
Thanks ahead,
-Raj
