User Activity

Completely un acceptable to be on call for 30 minutes to check on the claim which has been created as there has been no update from the ebay team. and call waiting is 30 minutes its absolutely not acceptable. Some thing should be done for this.
I have raised a ebay gurantee claim per if the seller agrees to refund how does the retuning of the product to the seller works ? How does ebay tell me which courier guy would come and pick the package from my place. pls advice.