User Activity

I purchased an item as part of the Season gift promotions. I haven't receieved the gift item yet. I tried to contact the customer care, it gets disconnected automatically after waiting for 10-15 minutes. The following is the PAISAPAY ID for the item ...
Order ID : 160900203944 I haven't received the gift item promised along with the SEASONGF01 coupon. Could you please let me know when this will be delievered?