Dear Sellers,
eBay always wants to ensure that sellers provide our buyers with a great shopping experience on the platform. Providing tracking details for items sold is an industry standard and something that our buyers expect. Tracking details helps buyers to know where their items are throughout the shipping process. With the aim of providing great post purchase experience, we’ve set minimum tracking and validation expectation for our sellers, within the area they control, such as shipping within handling time and uploading a valid tracking id.
What's our tracking and validation performance expectation?
1) Provide accurate Handling Time:
Your buyers expect to know when they will get their items.
What to do:
- Specify in your listing clearly and accurately when the item will be shipped.
- Select the shipping option that best matches the shipping service that you offer in the listing. This helps buyer receiving the product within the stated delivery timeline.
2) Upload tracking on time with validation (arrange pick up with in handling time):
Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are considered on time and validated.
What to do:
- Upload accurate tracking details within your specified handling time.
- Ensure you use a shipping carrier which gets scanned or tracked on eBay portal.
Minimum Expected Performance:
Minimum Tracking upload on time with validation:
• Transactions worth <US$10 : 85%
• Transactions worth >=US$10 : 90%
To become Top Rated Seller and for Top Rated Plus benefits, please refer our Top Rated Seller requirements page.
What's our tracking and validation performance evaluation period?
We evaluate your tracking and validation performance every week effective November 1, 2020. The length of time we look at in each evaluation is the transactions taking place in the preceding 4 weeks. These timelines help us to make sure we're evaluating you as fairly as possible.
What happens if you don't meet eBay’s tracking and validation performance requirements?
If you don't meet the minimum tracking and validation performance requirements, we may put limits on your selling activity until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements.
FAQ's
Mandated Tracking and Validation Policy applies to which all sellers?
Mandated Tracking and Validation Policy applies to all India CBT Sellers shipping their products from India.
What are the benefits of becoming an ETRS Seller?
Top Rated Sellers receive enhanced visibility in eBay search results and exclusive seller protections. By becoming a Top-Rated Seller, a seller will also be eligible to receive a Top-Rated Plus seal that will be prominently displayed with your qualifying listings allowing shoppers more confidence when they purchase your items.
Does eBay Global Shipping offer auto AWB upload on shipments which are booked through eBay Global Shipping portal?
Yes, for all shipments booked through eBay Global Shipping Portal the shipment AWB is automatically uploaded against your order.
How does a Seller upload a tracking number for shipments booked outside of EGS?
Sellers need to manually upload the AWB and logistics Partner’s name against each sold transaction in eBay seller hub. For more details on how to upload AWB kindly refer the link: https://www.ebay.com/help/selling/posting-items/tracking-items-youve-sold?id=4088#section1
Do all the Logistic Service Providers tracking number get a valid pick-up scan on eBay?
Logistics service providers such as Aramex, DHL eCommerce, DHL Express, FedEx, Lexship, UPS and India Post, provide a valid Pickup scan. However, for shipments booked outside of EGS, seller needs to check previous shipping transactions to get an understanding whether the logistics service provider gets a valid scan.
Under which circumstances can a seller appeal?
A seller can appeal under the following circumstances: -
1) Technical issues/glitches while booking shipment within the handling time;
2) Shipments returned by Customs / logistics service providers post pickup for item shipped within handling time.
When can a seller re-appeal for limits once the limits are reduced?
A seller can re-appeal on OCS for limits only after 30 days if he meets the criteria set out for valid tracking and upload.
Can a seller appeal for restrictions placed on his account?
A seller cannot appeal during the restriction period.
Regards
eBay India CBT team
