Dear Sellers,
This is in pursuant to our AB Post dated 22nd December 2020.
In light of the ongoing disruptions on logistic routes to UK due to the contagious strain of the coronavirus, we wish to inform you that seller protections for Cross Border transactions happening in UK are extended until 20 January 2021.
- We’ll automatically remove Late Delivery counts and any related Negative or Neutral feedback received for Cross Border transactions between 7 December 2020 and 20 January 2021
- Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for Cross Border transactions between 7 December 2020 and 20 January 2021
- If you have to cancel a Cross Border transaction, we’ll remove those defects from your seller performance evaluation and any related Negative or Neutral feedback received
The defect removals and any related Negative or Neutral feedback will be removed as quickly as possible but, there may be a short period of time when this information appears in your account before being removed.
Further, it is good to know that given the current situation, Logistics Service Partners (LSPs) such as Fedex, Aramex and DHL are currently active in the UK market and operating with extended delivery timelines. If you choose to complete the transaction, you may avail the services offered by them. Importantly, please communicate with your buyers and keep them updated at every step.
Please note, even though we may protect individual service metrics from affecting your standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to restrict account privileges while we investigate.
As always, thanks for selling on eBay.
Read more about the Seller Protection here.
Regards,
eBay INCBT Team
