Dear Sellers,
Our whole nation is fighting to tide over the second wave of the Covid-19 pandemic and we at eBay continue to support you - our sellers - to protect your business in this challenging period.
As you know that the state governments have announced varying levels of restrictions to contain the spread of Covid-19 but have allowed logistics carriers and postal services as per their respective orders. However, if you are facing any issue with postal services, you should consider exploring alternative logistic services to fulfill your orders.
As always, it’s important that we deliver the best possible buyer experience. Please make sure your following actions appropriately meeting your buyer’s expectations:
- Re-set a considerable handling time, in case you are unable to fulfill your orders within the current handling time due to certain constraints including manpower, supply, shipping etc. Note, maximum handling time can be set up to 30 business days.
- Put your store on vacation mode with full hideout if you are unable to process new orders.
- Communicate with your buyers on the current situation and check if they are willing to wait for fulfilment of their orders.
- Cancel your orders in case your buyers are unable to wait for fulfilling their orders.
Please reach out to your account manager for your query/clarification, if any.
Stay safe and thank you for selling on eBay.
Regards,
eBay INCBT Team
