Dear Seller,
The last few days has seen our country come together in fighting the challenge of COVID-19. While this is an unprecedented situation for all of us we at eBay are committed to enabling continuity of business for all our sellers. In order to ensure this we are working with internal teams across the globe and our logistics partners in India to do the best we can to safeguard your interests. Our team across the country are aligned to address your concerns, advise on the situation and partner with you to ensure we navigate this period together.
Logistics
Many states in India have announced a lockdown till 31st March 2020, this will have an impact on the operations of the logistics partners and postal services across the country. Currently the situation is as follows –
- Pickups for the next 48 hrs will be impacted and we would advise all of you to increase your handling time factoring this in
- Movement of shipments to international destinations & delivery to buyers – Due to the current issues in movement of goods across countries there will be delays. We are cognizant of that and so are the teams handling buyer feedback. Please ensure you use trackable shipments as far as possible to allow for better buyer communication.
Seller Standards
eBay realizes that flexibility in business operations is essential right now. We want to reassure you that you will not be penalized for being unable to carry out usual operations. We understand there may be situations where you can’t get an item out the door as fast as normal or you have to unexpectedly cancel an order. So in supporting your needs, your Seller Performance Standards will not be negatively impacted during this period.
Your account will be protected from being downgraded from the upcoming March 20th seller performance standard evaluation until the June 20th evaluation. That said, if your performance improves your status over any evaluation period, you will still move up as expected.
Buyer Communication
As always, it’s important that we deliver the best possible buyer experience. Please make sure you continue to deliver a great product aligned to your buyer’s expectations. If you’re not able to fulfil orders at any time, please let potential buyers know by putting your store in vacation mode and communication of order cancellation if you are unable to ship an order.
Stay safe, and thank you for selling on eBay.
Please reach out to your AMs for any further clarifications.
eBay India Team
