To Discuss eBay Policies, Violations and Consequences - 21 Dec - (4-5 PM)

[sapana@ebay.com]

Hi,

Lately we have heard from our sellers their concerns related to eBay Policies and their Violations. In this Workshop, Sharat from our Trust and Safety team will be available to discuss policies, violations, consequences of policy violation and suggestions on improving overall experience on the eBay site with our users.

Host: Sharat Digumarti, Sr. Manager, Trust and Safety
Date: Wednesday, 21st December 2005
Time: 4.00 pm to 5.00 pm (IST)

See you on 21st !

Warm Regards,
Sapana

[yash@ebay.com]

Dear shounak_dasgupta

Thanks for you valuable suggestion. What you suggested below is refered as escrow service and 3rd party service provides offer this.

In India we have been receiving the suggestion to have escrow service and evaluating and need to study the 3rd party providers to offer this service. Along with the offer of escrow service a strong dispute resolution process need to be offered

As you rightly said this would come with a price and should be reasonable for users in India

Currently the closest what ebay offers is Buyer Protection Program for buyers and definitely we will look at this suggestion of escrow and see how we can have this on the site Regards

Yash

[yash@ebay.com]

Dear sood_computers

Thanks for the interesting post and issues we face in building confidence and trust on the platform.

We are currently working to broad issues
1. Buyer Education
2. Restricting fraudulent users ( could be a buyer or a seller )

Frankly we work on this daily and with new users coming constantly we need to keep pace in catching fraudulent users away from the platform Regards

Yash

[indconcepts]

Dear Yash,

hello,

I would like to ask as to why ebay don't charge a registeration fees (Security deposite) from Sellers.

This would act as a deterrent against policy violations and only serious Sellers would be available on site.


IndConcepts

[yash@ebay.com]

Dear cellphonewala

Thanks for the post and you have articulated the concerns related to suspensions.

Most seller suspensions happen after warnings and the challenge we face is very few sellers take these warnings seriously and correct. There have been instances where violations have been done due to ignorance and warnings have been ignored which lead to suspensions

We have launched policy tutorials and also revamped most of the policy pages to make them easier to understand

Post warning we normally suspend the seller, currently we are evaluating the options of an intermittent step prior suspension

All policies are not same hence a acceptable practice in ebay.com may will be treated as violation in India. example contact information. Again we should have a relook at some of these policies and where required we are open to modify some of them

Regarding Buyer Protection timeline of 90 days is more towards the claim process, there are situations when buyers dont escalate for a claim and the dispute is closed by the system. Based on the feedback, complaints filed we do send warnings to sellers so that the buyers have a better experience on the site.

The discussion we currently having is of how old the cases need to resolved by the seller, challenges in getting POD will be looked so that genuine sellers are not warned for SNP

Currently Square Trade in not in India and using their service is also expensive. We are currently are in the final stages of having a 3rd party service provider who can resolve these disputes and at lower price. We shall be making an announcement of this once the arrangement is complete

If I look at the post made by sood_computers in ebay need to ensure we have trusted platform we have to monitor the site for fraudulent behaviour and block certain users based on their profile. I agree, we need to revisit the SNP warnings and the challenge some genuine sellers faced for cases which are very old Regards

Yash

[yash@ebay.com]

Dear indconcepts


Its a good suggestion and there may be many other ways in making users more serious towards policies. As mentioned on the posts we should only catch people who have the intention to violate and not users who are ignorant

As mentioned we are currently looking a step prior suspension which could address this and put extra effort on sellers who are ignorant Regards

Yash

[yash@ebay.com]

Dear All

Thanks for participating in this discussion and I am sure some of you would visit this page to look at the response to the questions Regards

Yash