Safegaurd yourself from Spoof Mails - 22 Dec - 4 - 5

[sapana@ebay.com]

Fraudulent or Spoof mails are increasingly being used by Fraudsters to trick ignorant net users to steal sensitive / confidential information, which in turn is used to commit fraud.

Prevent your self from being a victim of Online Fraud and learn more about Identity Theft

Host: eBay Staff
Date: Thursday, 22nd December 2005
Time: 4.00 pm to 5.00 pm (IST)

See you on 22nd!

Warm Regards,
Sapana

[pallavim2005]

How do u plan to prevent phishing attacks??:-)

[sapana@ebay.com]

Hi All,

A very warm welcome to today's workshop. Today we have Nvid from Trust & Safety team to help you understand how to protect yourself and your account from spoof mails and have a safe trading experience on eBay in particular and internet in general.

If you have any questions or suggestions regarding the same, please feel free to post them by clicking Post a Reply button.

Regards,
Sapana

[nvid@ebay.com]

Hello All,

I am Nvid and will be taking you through "How to Protect Yourself online against Spoof".

Online phishing schemes increased significantly in the last few months as companies and financial institutions struggled to combat attempts to steal private account information from online consumers.

I would like to highlight some of the basics in Identifying; detecting; preventing and reporting a Spoof.

We at eBay ensure that our user take sensible precautions to prevent them from being a victim of Spoof and online fraud.

eBay has launched Security & Resolution Centre that gives users broad guidelines and help register resolve any issues / complaints.

This workshop I believe will help you have a safe trading experience not only on eBay but for transacting online.

To know more about Spoof mails, and what to do in case you receive one, please visit our Spoof Tutorial

Regards,
nvid

[nvid@ebay.com]

Sensible Precautions For Online Shopping

1. Learn as much as possible about the product and seller


2. Understand retailers’ refund policies


3. Choose a secure password to protect account information


4. Use a secure checkout and payment process


5. If an offer sounds highly suspicious or too good to be true, it probably is


6. Protect your computer


7. Read and understand safe trading guidelines


8. Retain copies of all correspondence and communication as this may help solve most disputes

This will help prevent you from being a victim of online fraud or

spoof

Regards,
nvid

[nvid@ebay.com]

“We suspect an unauthorized transaction on your account.
To ensure

that your account is not compromised,
please click the link below and confirm your identity.”

“During our regular verification of accounts, we couldn’t verify your

information.
Please click here to update and verify your information.”

Have you received email with a similar message? It’s a scam called “phishing” — and it

involves Internet fraudsters who send spam or pop-up messages to lure personal information (credit card numbers, bank account

information, Passport, passwords, or other sensitive information) from unsuspecting victims.

What is Phishing and Pharming?

Phishing attacks use both social engineering and technical subterfuge to steal consumers' personal identity data and

financial account credentials.

Criminals use 'spoofed' e-mails to lead consumers to counterfeit websites designed to trick recipients into divulging

financial data such as credit card numbers, account usernames, passwords and social security numbers. Hijacking brand names

of banks, e-retailers and credit card companies, phishers often convince recipients to respond.

Spoofers plant crimeware onto PCs to steal credentials directly, often using Trojan keylogger spyware.

Regards,
nvid

[nvid@ebay.com]

How to Avoid Phishing Scams

• If you get an email or pop-up message that asks for personal or financial information, do not reply. And don’t
  
  click on the link in the message, either. Legitimate companies don’t ask for this information via email


• Use anti-virus software and a firewall, and keep them up to date. Some phishing emails contain software
  
  that can harm your computer or track your activities on the Internet without your knowledge.


• Don’t email personal or financial information. Email is not a secure method of transmitting personal
  
  information


• Review credit card and bank account statements as soon as you receive them to check for unauthorized
  
  charges.


• Be cautious about opening any attachment or downloading any files from emails you receive, regardless of
  
  who sent them. These files can contain viruses or other software that can weaken your computer’s security.
  Forward
  
  spam that is phishing for information to the company(spoof@ebay.com), bank, or
  
  organization impersonated in the phishing email. Most organizations have information on their websites about where to report
  
  problems
  

Regards,
nvid

[nvid@ebay.com]

Steps to take to prevent spoof from affecting you

Keep your security software current. Update your firewalls and security patches frequently. Consider using software from companies like McAfee and Symantec.
Monitor your account. Check your account periodically to see if there is any suspicious activity.

Change your password often. And, if you think your security may have been breached, create a new password immediately.

Use a unique password. Your eBay password should be one-of-a-kind, and not used on any of your other accounts. A good password contains letters and numbers. This makes it more difficult for people to guess it.

Take action. If your information is compromised, get a fraud alert placed on your credit report.
Regards,
nvid

[nvid@ebay.com]

Advice To Deter Identity Fraud

• Contact your bank, credit agency or any card issuer immediately if cards are lost or stolen


• Never carry PINs or passwords in a wallet along with the cards they activate


• Read and understand your credit card statements (and any other statements such as telephone, electricity and gas)


• Keep a low credit limit on your credit cards


• Close accounts that you are not using or that you don’t need


• Refuse to give personal financial information to unknown callers or salespeople over the phone, on the Internet or in person


• Instead of throwing out potentially sensitive information like unneeded tax records and bank or credit card statements, obtain or access a shredder to destroy these documents


• Ensure all emails and attachments are screened by up-to-date anti-virus and anti-spam software


• Never reply to emails that ask for personal information
  

Regards,
nvid

[nvid@ebay.com]

Ways to fight spoof

• Report it. Forward the entire email - including the header information - or the site's URL to spoof@ebay.com We investigate every spoof reported. Please note that the automatic response you get from us may not address you by name.




• forward the email to reportphishing@antiphishing.com
  forward the email to the Federal Trade Commission at spam@uce.gov
  forward the email to the "abuse" email address at the company that is being spoofed (e.g. "spoof@ebay.com")

when forwarding spoofed messages, always include the entire original email with its original header information intact

• Use Account Guard on the eBay toolbar. If you use Internet Explorer, download the eBay toolbar. Account Guard helps ensure you are on eBay. Download the eBay toolbar now


• 
  
  Use the SafetyBar. Email security provider Cloudmark has engineered a toolbar for Microsoft Outlook you can use to report spoof emails. Should you receive a spoof, click the SafetyBar's "Block Fraud" button to automatically report it to us. Download the Cloudmark SafetyBar now
  

Regards,
nvid