Hello jai_y_99,
I would first like to apologize for the delay in responding to your query.
With regards to your question "i have seamed to trigger another sale of the similar item ( which is not there), how do i cancel this order", you can get in touch with your buyer and inform him of the cancellation and also share your reason for cancellation.
At the same time you should file an Unpaid Item dispute against the buyer and specify th exact reason for the filing the dispute.
eBay will then get in touch with the buyer and find out the status of the transaction.
What happens once you file an unpaid item dispute?
You will face any of the following scenarios once you file the dispute.
1. The buyer responds stating you'll have mutually agreen to cancel the transaction
- You will receive a transaction fee credit
2. Buyer does not respond within 7 days
- You should close the dispute and get a transaction fee reversal
3. Buyer responds for clarification
- You should get in touch with the buyer and inform him of the exact reason for cancellation.
You can file an unpaid item dispute from your My eBay Dispute Console section.
To know more about how to file an unpaid item strike against your buyer, visit the following link.
http://pages.ebay.in/sellercentral/upi.html
I hope this helps you cancel the transaction.
In future you should also make sure to specify the quantity available for sale so that you can fulfill transactions as orders come in.
Regards,
Preeti
Regards,
Preeti