Seller Workshop- Shipping Cameras, Electronics & Mobiles (24 May, 5-6 PM)

[sapana@ebay.com]

Hi,

While shipping that expensive Mobile Phone, Camera & MP3 player, do you wonder...
• The best way to package it so that it does not get damaged or scratched
• The best means to courier it so that it reaches the buyer on time?
• The best way to keep track of all your shipments?

Here are some answers for you from seller brand.deal. Seller brand.deal is a PowerSeller and has sold hundreds of products in the Camera & Electronics category. He will be sharing with you his best practices for good packaging and shipping.

Date: 24th May, Thursday
Time: 5 – 6 PM

Please feel free to discuss your own tips and best practices in the workshop. If you wish to conduct your own workshop, please write to sapana@ebay.com.

See you on the workshop!

Regards,
Sapana

P.S: A note from our Legal Department:

The statements and opinions made in this workshop are those of the workshop host only and do not reflect eBay policy or eBay's opinion with respect to such statements.

[brand.deal]

Insurance:

If you are shipping high value products, make sure you insure it with the courier comapny itself. Insurance with the courier comapny is easier than doing it with an insurance firm.

You can add the insurance price to the shipping charge or in the item price itself. Mention in your listing that the product is insured, so that the customer can understand the rason for slightly higher charge.

I insure each and every parcel of mine, for i never know which one can possibly get lost, even if buyer does not want an insurance. Insurnace normally costs 0.5% to 2.5% depending on the courier company and your negotiating power.

The process of claiming insurance is not very good. it takes almost 3-4 months and a lot of persistent follow ups. If you have more than 2 claims with an courier company, change the couerier itself!


Regards,
Shuaib

[brand.deal]

Hi ankurj23,

It is not at all safe! never underinvoice your parcel. you will get only the declard value in case of any loss in transit.

Always declare the right value. I guess you need to build some relationship with them. As I mentioned earlier, try and show them the business potential that you have for them. There are some states where they do not take high value electronics like UP, J&K. Also, they do not take to Kolkata and Ahmedabad (and some other places). Apart from these, you should not have any issue in sending high value electronics.

Regards,
Shuiab

[brand.deal]

However, for faster deliveries, Blue Dart is the most preferred service!

[brand.deal]

Budgeting for contingentices:

In some states the buyer might need to pay octroi if the item is of high value. You need to speak to your buyer and explain the situation to him. Most of the times they do pay up. At times there are some buyers who will not agree to pay octroi. In those cases I pay for them. I normally budget for such expenses.

Regards,
Shuaib

[brand.deal]

Marking your products:

Now a slightly off the topic tip - When ever i ship a product, I put some mark on the product to ensure that i can recognise the product in case it comes back. For example, i mentioned earlier, I copy all the unique serial numbers of electronics and their components. For example, in case of a laptop, there will be separate numbers assigned to the laptop, the battery, the adaptor etc. I maintian a record of all of these numbers and use it whenever a customer returns a product to see if the product was actually sold by me. This ensures that I do not get outsmarted by a customer.

Regards,
Shuaib

[ankurj23]

What about the XPS and TNT courier service? Are they safe?

Regards
ankur

[brand.deal]

I hope the tips I shared today will be useful for you. In case you have further questions, feel free to post on the Selling on eBay India board. I will try to asnwer them as soon as possible.

Regards,
Shuaib

[brand.deal]

Dear ankur,

I have never used TNT or XPS. I have heard that TNT is good, however, i have no idea about XPS (never heard about it).

Regards,
Shuaib

[ankurj23]

Thank you very much Mr.Shuaib

regards
ankur