“Managing Your Post Sales Process” - 30 June (12 – 1 PM)

[sapana@ebay.com]

Some Sellers have expressed difficulty in understanding the post sales/ order management process at eBay. In this workshop we will take you through the Post sales Process and will try to clarify any questions that you might have regarding the same.

Date: Thursday 30th June
Time: 12.00 to 1.00 PM (IST)

You can submit your question now by clicking on Post reply button and the Workshop Host will try to answer the same during the workshop.

Regards,
Sapana
Community Development Team

[preetim@ebay.com]

Relisting

Once your listing has ended you can Relist the item so that it goes live again on the site.

Relisting an item is FREE and very simple. To relist an item:
- Go to My eBay
- Click on the Action dropdown of the Listing you wish to relist.
- Click on the Relist link
- You will be asked to review the listing.
- If you wish to make any changes you can click on the edit links on the right of the page and make changes.
- Click on Submit listing to let the listing go live.

Visit http://pages.ebay.in/help/sell/relist.html for more details on relisting.
Regards,
Preeti

[preetim@ebay.com]

Second Chance Offer

Second Chance Offer is making an additional offer to the next highest bidder.
A second chance offer can be made in the following situations.
- If the winning bidder does not pay the seller or
- If a seller has duplicate items for sale. The number of items in a second chance offer cannot be more than the number of items up for sale.

Tip:
Giving a second chance offer is FREE. You pay the final transaction fee only after the buyer accepts the offer. You can send a Second Chance Offer for up to 60 days after the listing ends.

Steps to send a second chance offer:
- Log onto My eBay
- Click on Sold under the All Selling section
- Choose the Action as Second chance against the item you wish to offer.
- Enter the item number and click on continue

Visit http://pages.ebay.in/sellercentral/advanced-selling-promotebusiness-scalebusiness.html#PO for more information on Second Chance Offer
Regards,
Preeti

[preetim@ebay.com]

Hi jonathan_foru,

With regards to your question on how to sell your products on eBay, please visit http://pages.ebay.in/ebayexplained/sell.html for a step by step guide on selling on eBay.

In case if you have any further doubts about selling please feel free to post your query here and we will respond to you as soon as possible.

You can also get in touch with us through Live chat by clicking on the following link:
http://livechat.ebay.com/Chat/servlet/AppMain?grp=India&__lFILE=index.jsp
Regards,
Preeti

[indconcepts]

Kindly let me know that if after paying for the product but before shipping, if the Buyer wants his money back due to some reason, then what is the process.

Would Paisapay charge me some money?

I am asking this from Sellers point of view.

thanks

[indconcepts]

Is the workshop over?

Or my question was too difficult to answer?

[sapana@ebay.com]

Hi indconcepts,

If the buyer asks for a refund, the seller will need to request PaisaPay to initiate a refund. A seller can do the same by using the contact us link:
http://pages.ebay.in/help/contact_us/_base/index.html

click on Ask about Selling in First box
click on PaisaPay transaction in second box
click on make a refund to buyer in the third box.

thereafter give the requisite details.

The charges for the seller will be 2% for Online bank transfer or 3.5% for Credit card transfer as applicable.

Our apologies for the delay in answer!

Warm regards,
Sapana

[sapana@ebay.com]

Hi Everybody,

We will be concluding the workshop now. This thread will be live and Preeti will keep on visiting it regularly.If you have any further query please feel free to post here. Preeti will try to find answers and let you know as soon as possible.

Warm Regards
Sapana
Community development Team