As an ecommerce seller what do you think is the common goal of between a seller and customer: To get the order delivered as quickly and accurately as possible. Isn’t it?
To achieve this, it is important to have your Order Management process in place. Simply defined, Order management is the process of taking purchase requests from customers and organizing, tracking, and fulfilling them timely.
So, how are you going to manage such a big task list? Do not worry, let’s help you with tips on what you should do:
Inventory Check
- Check your Inventory to avoid any out-of-stock issues and bad buyer experience.
Payment Receipt Confirmation
- Check if the payment is received from the buyer. If not, communicate and resend the invoice, if required.
Leave Feedback
- Set up your automation rules to leave feedback for your buyers.
Proper & Careful Packaging
- Have the product packed in a good packing material to avoid damage during shipment and will reach the buyer in proper condition.
Handling Time Adherence
- Ensure the item is ready and shipped within the handling time specified by you.
Choose a Trackable Courier
- Ship your item only via a reputed and trackable logistic partner.
Upload tracking
- Update the tracking details in your eBay account within stated handling time.
Communicate
- Keep a track of the shipment and regularly update your buyer.
Request Feedback
- Actively ask your buyer for feedback on the buying experience and don’t forget to offer help in case of any issues on the product.
The after-sales period is a crucial time for sellers to show customers they are going the extra mile and to ensure buyers come back to the site for future purchases.
Keep following the best practices for smooth transactions and happy buyers.
Regards,
eBay INCBT Team
