Item not received what is the refund option

[technoserve_kpt]

hi all

I have not received the item i have ordered on 21 April 22 . It was supposed to be delivered on 4th May. Tracking shows its in India right now in the customs, but even if i receive the item within a week or so, what will happen if i find the item not in working condition. Am i eligible for a refund. I am a bit worried

[in_news_team]

Dear technoserve_kpt,

Greetings from team eBay!

Please note that this forum is only for sellers doing exports on eBay from India.  For buying related queries we request you to kindly connect with the customer support team at https://www.ebay.com/help/call_us?type=ContactUs&topicId=4000 

Since it looks like you have an issue related to the item not received, then you may want to look up for more details on the actions that you can take on the help page here - https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042 

You can also put up your query on the eBay.com Community - https://community.ebay.com/

Regards,

eBay INCBT Team