Dear haexpo_36,
Greetings from team eBay!
With regards to the issue faced by you with your eBay Global Shipping (EGS) account, we request you to kindly raise the dispute via the "Resolution Center" so that the EGS team can support you. Here is the link :
https://www.ebayglobalshipping.com/resolution-center-seller-interface
Make sure you that you are selecting the right reason & mentioning details for the team to investigate and get back to you.
Regards,
eBay Team
