buyer wants to get refund before mentioned time in description

[aruviyoga]

I have descriped in item description page as follows:

Refunds / Returns

We offer Full Refund if the order is not delivered to the customer within 35 working days from the date of dispatch. Working days does not include Saturdays, Sundays and Govt. Holidays. We will re-ship it or refund.

Shipping and Handling

The item will be dispatched through India post- Registered Airmail from India in 5 working days after receiving cleared payment through paypal. It will take around 14-30 working days in shipment from the dispatch date. It depends on postal service, customs clearance etc.

We But a buyer wants to get refund before mentioned time in description, and wants to open paypal case. He says he has not received item. What is right solution (I asked him to allow enough time, if not received I will refund)

[veenapv]

hello sir,

i'm a buyer frm this site.  i did my purchase on 29th sept and in my status it shows delivered to me on 9th oct , but till  now i havent rcd the item... how come such a status r showed if u didnt shipped it properly or didnt delivered in time.. its natural for buyers to get worried.. we already paid the money.. if  seller have any worries regarding the shipment due to holidays.. they can mail the buyer.

but sorry to say very dull response frm seller and customer support also...in my case almost one month is  passing.. no action from seller nd e guarantee... i mailed, called the seller several times.. but no proper reply ... customer service like wait for nxt 24 hours nd till now this nxt 24 hrs didnt come .. sorry to say!