feedback still not remove from my feedback profile

[orignalgoods]

res. ebay team ,
i receive negaive from buyer on 29th dec. for item number - 180313554678 , so i requst for feedback remove to community board ,on 3rd january i receive the confermation from community board that juiry vote in my favour i receieve following email
Hi orignalgoods,

Item Number: 180313554678

Feedback Content: i received my item after due date and also along with item reciept was not there

The Community Court has decided that the feedback for this transaction should be removed with a majority of 51% of the votes.

eBay TnS will be acting on this outcome shortly.

Thank you for your participation.

Sincerely,
The Community Court


but , that negative still shows in my feedback profile , i write a email to inrswebhelp@ebay.com , but i still not got any response , plz remove that feedback from my profile , i shall be very thanksful to you.


with regards,

[snrama]

Hi,

You at least got the email. For me, I haven't received any email from the Community court regarding the Jury Decision.

And I cannot view My Cases (Cases that you can appeal) from my ID. But it can be viewed from my another id in which I don't have any cases.

The buyer who left negative feedback has been suspended and if I write to T & S team, they simply say that it doesn't meet the requirement of feedback policy.

As per the feedback policy, if a user gets suspended, his neutral or negative feedback will be removed. But T & S team is confusing me a lot.

The error which shows when I try to check in the Community Court (Both in IE and Firefox):

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: An exception occurred processing JSP page /claimantcases.jsp at line 27

24:

25:
26:
• 
  27:
  28:
  29:
  
  30:



Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:505)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:416)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:410)
com.sun.faces.application.ViewHandlerImpl.executePageToBuildView(ViewHandlerImpl.java:473)
com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:141)
com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:109)
com.sun.faces.lifecycle.Phase.doPhase(Phase.java:100)
com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:139)
javax.faces.webapp.FacesServlet.service(FacesServlet.java:266)
org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:147)

root cause

com.ibatis.sqlmap.client.SqlMapException: There is no statement named getUsernameUsingUserId in this SqlMap.
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.getMappedStatement(SqlMapExecutorDelegate.java:293)
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.queryForObject(SqlMapExecutorDelegate.java:557)
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.queryForObject(SqlMapExecutorDelegate.java:541)
com.ibatis.sqlmap.engine.impl.SqlMapSessionImpl.queryForObject(SqlMapSessionImpl.java:106)
com.ibatis.sqlmap.engine.impl.SqlMapClientImpl.queryForObject(SqlMapClientImpl.java:83)
sun.reflect.GeneratedMethodAccessor180.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
ccourt.SqlMapInvocationHandler.invoke(SqlMapInvocationHandler.java:32)
$Proxy2.queryForObject(Unknown Source)
ccourt.ClosedCaseSummaryTag.getWinnerUsername(ClosedCaseSummaryTag.java:136)
ccourt.ClosedCaseSummaryTag.setProperties(ClosedCaseSummaryTag.java:116)
javax.faces.webapp.UIComponentELTag.createComponent(UIComponentELTag.java:230)
javax.faces.webapp.UIComponentClassicTagBase.createChild(UIComponentClassicTagBase.java:486)
javax.faces.webapp.UIComponentClassicTagBase.findComponent(UIComponentClassicTagBase.java:670)
javax.faces.webapp.UIComponentClassicTagBase.doStartTag(UIComponentClassicTagBase.java:1142)
org.apache.jsp.claimantcases_jsp._jspx_meth_cc_005fclosedCaseSummary_005f0(claimantcases_jsp.java:891)
org.apache.jsp.claimantcases_jsp._jspx_meth_c_005fforEach_005f0(claimantcases_jsp.java:853)
org.apache.jsp.claimantcases_jsp._jspx_meth_h_005fform_005f0(claimantcases_jsp.java:810)
org.apache.jsp.claimantcases_jsp._jspx_meth_f_005fview_005f0(claimantcases_jsp.java:355)
org.apache.jsp.claimantcases_jsp._jspService(claimantcases_jsp.java:122)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:410)
com.sun.faces.application.ViewHandlerImpl.executePageToBuildView(ViewHandlerImpl.java:473)
com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:141)
com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:109)
com.sun.faces.lifecycle.Phase.doPhase(Phase.java:100)
com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:139)
javax.faces.webapp.FacesServlet.service(FacesServlet.java:266)
org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:147)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.27 logs.
Apache Tomcat/5.5.27
---------------
With Regards,
Navaneeth (snrama) 😉

[orignalgoods]

Hi , can any one tell me email id of t&s team ?

[kaya_jewels]

First of all congrats !!

I too voted for you 🙂

so sad to know that this process takes more than a month time ...

I wish the -ve gets removed very soon frm yr profile. "Lord, I have done many things wrong. I am guilty, but to show your goodness, forgive me for everything I did. When people choose to follow the Lord, he shows them the best way to live.”
·:*¨¨*:·.God·:*¨¨*:·.Bless·:*¨¨*:·.Us·:*¨¨*:·.All·:*¨¨*:·.

[orignalgoods]

hi ,
kaya jewels
thanks for voting for me .........i hope it should remove soon , and thanks snarama for comments ,
in your case i also voted , i m also unknown about jury decision regarding your nagtaive...

[snrama]

Hi orignalgoods, ---------------
With Regards,
Navaneeth (snrama) 😉

[snrama]

Hi orignalgoods,

Thanks for voting for me :-D ---------------
With Regards,
Navaneeth (snrama) 😉

[orignalgoods]

HI ,
AGAIN
THIS TIME FEEDBACK IS NOT REMOVE EVEN AFATER 30 DAYS OF DECISION MADE BY JURY ,
FROM BUYER ID - srinivasta1973

[handicrafts_store]

i Have got 2 Negative feedbacks and finally i received 2 positive follow ups from both buyers but both negative feedback is still not removed from ebay, Please removed it as soon as possible.

regards
handicrafts_store