ebay restriced my a/c for excellent reason

[ujjawal_telecom]

hi to all my fellow members

ebay has taken me into an a/c of seller non performance

just let me know some thing how can ebay take the same thing


some buyers left me a negative feedback

i have approach to the consumer court there my case has been gone into voting for more than 7 days

it won't provide any solution

they want us to be expertize

but how can we do the same

they want 1% customer dissatisfaction not more than that

how we can provide them

on an average i sell around 500 products in a month and according to that each business have around 5% up and down ratio while watching to that ebay won't improve the same the buyer gave us neutral which we can't remove
only have option of 5 feedack revision request for 1000 feedback its totally a dissatisfied policy laid down be ebay

ebay take action on us if we fail to comply any policy but what about the buyers

when we told them to check the parcel in front of the courier person they won't check the same and later on told us that we have received an empty parcel

thats too bad how can we prove that thing

please let me know your valuable suggestion so that i can work as best after 30 days

please let me know

thanks


devendra vijay

[electro.bazaar]

Dear mabbas2001,
It also happened with me, and the customer care is not going to help you, they will give you a diffrent answer every time you call.
Please try to remember if your buyer used your computer or you used your buyer computer. It happens when you and your buyer log in from same ip.
Did something like this happen to you in those two transactions?
I will try to give you the solution

Regards
Abhishek

[mabbas2001]

SORRY I FORGOT TO ATTCHED EBAY MAIL IN MY PREVIOUS POST

Hello,

Thank you for writing to eBay India Customer Support. This is Sunny and
I would be glad to assist you regarding your concern.

On going through your mail I understand that you are concerned regarding
the PaisaPay Account being suspended.

On checking our records I found that your PaisaPay Account has been
permanently suspended due to eBay's policy violation. In this suspension
the money that you were suppose to receive as remittance gets refunded
to your buyer.

For the PaisaPay Id:- 26684193544/26684230674 the money that you were
suppose to receive as remittance will be refunded back to your buyer.

Regarding the Account getting suspended I regret as I will not be able
to give you the reason for the suspension due to limitations.

I appreciate your patience and understanding for this matter.

In case if you still have any doubts or concerns feel free to get back
to us we will be more than happy to help you.

You can also talk to us through Live Help or call our Helpline. To know
more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

If time permits, please leave an appropriate feedback for my service to
you. You may get a separate email requesting for feedback. Your valuable
feedback and inputs will help me to improve my services towards other
members and you.

Regards,

Sunny
eBay Customer Support

[rajelectroniks]

@takgye...

Just see these case:

1. Buyer purchased item which was shipped next day by DTDC courier for Delhi, on 5th day buyer emailed saying no courier movement. I did not wait to confirm with DTDC and on the same day I sent out another parcel to this buyer by speedpost which was received within the time period. Still the buyer gave me negative feedback saying "seller used bad courier service".

2 Buyer purchases product and receives it 4 days time at Trivandrum. Informs me next day, product is working but something loose inside. I said send it back for replacement or take a refund. buyer says I will not send it back give my full refund or I will give neutral. I said ok the loose part is just the battery clip, get it repaired, I will bear the expense for that. Buyer was obviously telling lies and gave a Neutral feedback.

Tell me is it my fault to get such feedback.
******************
Regards.
Raj Electroniks.

[linusstudios]

I have 3 demands in plain words-

1- Dont allow inexperienced buyers to leave negative/neutral immediately after completing transaction.

2- There should be no limit in feedback revision request.

3- Neutral should be appealable in Community court.

I have argued in endless posts for above things stating the advantages. Hope ebay reads these somewhere and sometime. Right now its no more that a letter being send in a bottle thrown in sea, expecting someone to read it.

[ujjawal_telecom]

@linusstudious


you are absolutely right


there should be some changes has to be done in community court also
like time for buyer respond should be reduce to 3 days

and those buyer who won't respond there feedback should be automatically removed

[linusstudios]

Whoaaa! Got a neutral just now. Buyer(with 2 feedbacks) says its difficult to decide the size in online purchases. May be the contact seller was not working while he placed his order.

Still we are Sorry and apologise to buyer on behalf of all online portals including eBay and still thank him for the neutral and 1* DSR he left us, without even letting us know his problem.

[takgye]

Ebay needs to change its policies fast.

I wrote a mail recently to ebay. part of the mail I sent.Also I mentioned devendra's case.

"its time ebay pulls up its socks , and does some rational thinking into its statistics.
Its buyer friendly by large and not seller friendly.Needs to do some balancing.

Suggestions:
1.Work on providing percentage based ratings and not count based.Volume dealers earn me more money!!

2.Make it difficult for first time buyers to leave a negative feedback.Let negative be given if the seller has been contacted before feedback and seller could not resolve issue.Most sellers are ready to resolve problems.But its buyers who choose the nagtive feedback path.

3.A faster response by Ebay Trust and Safety division.

4.For example , we have a negative because buyer read touch as torch , filed ebay complaint and ebay put it in our favour.
He left a negative feedback. Unjust but system allowed it.Its still there.We need to plug in these loopholes.

There are lots more ... but am not sure whether this will make part of some FSpec or just go into your trash.
I just hope am lucky to make a cool trading platform better.
"

[rajelectroniks]

To all concerned:

1. All these issues and suggestion given here in this posting have been discussed ages back and have been got to ebay notice long long back but ebay does not care. Moral: learn to live with it or find other selling avenues.

2. Off late have you all noticed the response of ebay pinks in the form is become negligible or nil. Till Mr. Indraneel was there he would respond but nowadays no pinks cares to even read the postings. So guys take the hint.
******************
Regards.
Raj Electroniks.

[ujjawal_telecom]

@rajelektronics

we know that ebay won't care about there customers but let me know one thing this means surely we are the puppets in the hand of ebay

1% dissatisfied customers means restriction and what when ebay won't deliever the gifts to there customers when ebay won't send the packing material to the powersellers when ebay gave full refund unless the item has been delievred

so how you can judge this thing

and thats right ebay should respond to the thread

[tushardang]

we need to pen down our problem point by poin in a thread and discuss conclusion with ebay's county head in person.

Lets invite him to Dinner (5 star in mumbai/delhi). Lets workupon this.

I am ready to bear the bill (i know every seller is 🙂 )
Lets make this as big as pink chaddi campain ,
lets blog, share and spread the work.

Please note we need one single thread with all the sellers who have serious points to highlight.

----------------------------------
recvd 22 negatives 2 nuterals in 48 hrs!
facing problem with new ebay'r
plzz read --> http://forums.ebay.in/thread.jspa?threadID=500007274&tstart=0&mod=1275583188154

might be i can get some help from you ppl