when i mail about my issue than in reply ebay put a restriction on my selling account
Now, I m really shocked Because till now my total transaction is 65. I have total 9 Feedback and all are positive(not a single netural/negative). As for my information Not a single buyer who open a single ebay guarantee claim. Than, How its possible that "In the interest of maintaining a safe trading environment and high buyer satisfaction, we review seller performance from time to time. We have noticed that your account has generated considerable amount of dissatisfaction among your buyers in terms of high INR rate ( 18.60 %) Henceforth, we are compeled to fully restrict your account for generating high percentage (18.60 %) of INR rate which is calculated taking into consideration not only the neutral or negative feedbacks but the overall performance of the account including the concerns of DSR ratings, Feedback and Disputes."???
Also note that i m only selling manufacture warranty products.
Now, my question is if buyer is really unsatisfied than, Why not buyer open a single ebay guarantee claim??
Now, Today after reading same email, i checked my ebay Seller Dashboard and its shows : -
Your seller level is:
Standard
As of your 20 Jul, 2014 evaluation
Your projected seller level is:
Above Standard
For your next evaluation on 20 Aug, 2014
(based on the new seller performance standards)
If my buyer is really unsatisfied than, How On ebay Seller Dashboard seller level is Standard and Your projected seller level is Above Standard. As per review of my selling account here its have to BELOW STANDARD.
For Proof ple find the attached images.....
For the first day i m facing lots of issue but no one here who help me. Now, when i mail about my issue than in reply ebay put a restriction on my selling account. That How ebay help seller to grow business?? So,i really want to know on which evidence Ebay put a restriction on my selling account??????
