Hello,
eBay's Standard Purchase Protection Program reimburses buyers for eligible transactions where an item was purchased on eBay and either not received or was received but significantly not as described.
Typically, there are four steps in the eBay Standard Purchase Protection Program process:
Step 1: Complete the Item Not Received or Significantly Not as Described Dispute Process
If you have completed the Item Not Received or Not As Described Dispute process, close the dispute and select "end communication with the seller". If the transaction is eligible, you will then be presented with a link to the Standard Purchase Protection Program claim form.
Step 2: Fill out and submit the online Standard Purchase Protection Program claim form
From My eBay, click on the "Disputes Console" link.
From the Disputes Console, click on the relevant dispute.
On the "View Dispute" page, click on the link to the Standard Purchase Protection Program claim form.
Fill out the form, review for accuracy.
Click on "Submit" to file your claim.
Within 72 hours, you'll receive an automated response from eBay Claims Administration confirming receipt of your claim. If you don't receive an automated response within five days of submitting your claim, you can contact eBay Claims Administration.
Step 3: Submit proof of payment
Within 14 days of submitting your claim, an eBay claims administrator may contact you via email, asking you to provide proof of payment. Proof of payment may be provided in the form of a photocopy of the front and back of a demand draft, receipt, cheque, etc. - whatever form of payment you used to pay for the item. If you paid with a credit card (either directly or through an online payment service other than PaisaPay), eBay will require proof of denial of reimbursement through the credit card company (if applicable). This will typically be in the form of a letter from your credit card issuer.
Step 4: Submit Letter of Authenticity (if applicable)
An eBay Claims Administrator may contact you for a Letter of Authenticity or Appraisal based on an independent authenticator's physical inspection. The Appraisal or Proof of Authenticity must be on company letterhead of the authenticator and must include contact information for the authenticator (name and telephone number). This information may be mailed or faxed to eBay.
IndConcepts
eBay's Standard Purchase Protection Program reimburses buyers for eligible transactions where an item was purchased on eBay and either not received or was received but significantly not as described.
Typically, there are four steps in the eBay Standard Purchase Protection Program process:
Step 1: Complete the Item Not Received or Significantly Not as Described Dispute Process
If you have completed the Item Not Received or Not As Described Dispute process, close the dispute and select "end communication with the seller". If the transaction is eligible, you will then be presented with a link to the Standard Purchase Protection Program claim form.
Step 2: Fill out and submit the online Standard Purchase Protection Program claim form
From My eBay, click on the "Disputes Console" link.
From the Disputes Console, click on the relevant dispute.
On the "View Dispute" page, click on the link to the Standard Purchase Protection Program claim form.
Fill out the form, review for accuracy.
Click on "Submit" to file your claim.
Within 72 hours, you'll receive an automated response from eBay Claims Administration confirming receipt of your claim. If you don't receive an automated response within five days of submitting your claim, you can contact eBay Claims Administration.
Step 3: Submit proof of payment
Within 14 days of submitting your claim, an eBay claims administrator may contact you via email, asking you to provide proof of payment. Proof of payment may be provided in the form of a photocopy of the front and back of a demand draft, receipt, cheque, etc. - whatever form of payment you used to pay for the item. If you paid with a credit card (either directly or through an online payment service other than PaisaPay), eBay will require proof of denial of reimbursement through the credit card company (if applicable). This will typically be in the form of a letter from your credit card issuer.
Step 4: Submit Letter of Authenticity (if applicable)
An eBay Claims Administrator may contact you for a Letter of Authenticity or Appraisal based on an independent authenticator's physical inspection. The Appraisal or Proof of Authenticity must be on company letterhead of the authenticator and must include contact information for the authenticator (name and telephone number). This information may be mailed or faxed to eBay.
IndConcepts
franklin2k5,
Don't worry, Trust on ebay, you will be getting your money soon. ---------------
With Regards,
Navaneeth (snrama) 😉
Don't worry, Trust on ebay, you will be getting your money soon. ---------------
With Regards,
Navaneeth (snrama) 😉
Dear franklin2k5 ,
Click HELP
Click CONTACT US
Select the last Option PROBLEM WITH OTHER MEMBERS
In Step-1 select FRAUD CONCERNS
In Step-2 select Check on the progress of your Buyer protection claim
I hope you would get back your money soon.
regards
IndConcepts
Click HELP
Click CONTACT US
Select the last Option PROBLEM WITH OTHER MEMBERS
In Step-1 select FRAUD CONCERNS
In Step-2 select Check on the progress of your Buyer protection claim
I hope you would get back your money soon.
regards
IndConcepts
