buyer asking for pickup and refund

[bestprodindia]

The buyer is asking for reverse pickup of product delivered and refund for the same. Do you sellers provide pickup in case of returns? and what is the best way to refund without affecting reputation?

[paradeals]

Is the product not working ?

In any case you can ask buyer to send the shipmet and pay for that. Sellers need not need to pay for the rerurn shipment and let eBay gaurantee team intervene, eBay reimbersed the shiping cost to buyers in the form of coupans.