When Shipped item returns back to seller ?
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on 02-06-2006 02:37 PM
Dear Sellers,
What to do incase if a shippment is returned back to seller, because the buyer given insufficient address ?.
How to handle the situataion ?
1. How to collect extra shipping cost ?
2. I have asked for a new address (Different than the one he gave) and extra shipping cost.
3. He did not reply and dispute is still there.
4. Now buyer opened a dispute and went off. How to resolve now ?.
Another important question is, does Indian Post call the mobile number given in the address ? or They just ignore it. Becuase i have written customer mobile number on the shipment.
I don't why buyer did not get a call from PostMan/PostOffice for the address ? Are they authorized to call only land line phones from BSNL ?
Other experienced sellers, kindly share your experience how to handle this dispute ?
Thanks and regards,
GreenGateCo.
What to do incase if a shippment is returned back to seller, because the buyer given insufficient address ?.
How to handle the situataion ?
1. How to collect extra shipping cost ?
2. I have asked for a new address (Different than the one he gave) and extra shipping cost.
3. He did not reply and dispute is still there.
4. Now buyer opened a dispute and went off. How to resolve now ?.
Another important question is, does Indian Post call the mobile number given in the address ? or They just ignore it. Becuase i have written customer mobile number on the shipment.
I don't why buyer did not get a call from PostMan/PostOffice for the address ? Are they authorized to call only land line phones from BSNL ?
Other experienced sellers, kindly share your experience how to handle this dispute ?
Thanks and regards,
GreenGateCo.
Message 1 of 3
2 REPLIES 2
When Shipped item returns back to seller ?
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on 02-06-2006 04:22 PM
Hi,
Post Office don't contact buyer. Use courier facility, they will make a call if the house is confusing.
If you could have sent through courier, they would have given back atleast 50% of money as its not delivered.
The best solution is:
Ask the buyer's exact address, Send them via courier. You may some time need to pay extra costs. ---------------
With Regards,
Navaneeth (snrama) 😉
Post Office don't contact buyer. Use courier facility, they will make a call if the house is confusing.
If you could have sent through courier, they would have given back atleast 50% of money as its not delivered.
The best solution is:
Ask the buyer's exact address, Send them via courier. You may some time need to pay extra costs. ---------------
With Regards,
Navaneeth (snrama) 😉
---------------
With Regards,
Navaneeth (snrama) 😉
With Regards,
Navaneeth (snrama) 😉

Message 2 of 3
When Shipped item returns back to seller ?
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on 05-04-2007 08:35 AM
I agree with Navneeth.
Message 3 of 3
