Hello All,
We understand that the feedback changes have impacted your feedback percentages. But the changes have also rewarded sellers for their hard work through repeat feedback credit for repeat transactions from repeat buyers. Also, the community itself had recommended that negatives/neutrals from suspended buyers should not be taken into account as they have not complied with policies themselves and have no right to leave negatives/neutrals for others. This has been implemented and many sellers are now relieved to get some of them removed from their history. This has increased the number of positives for many sellers and I'm sure some of the sellers voting on this thread have seen the increase themselves.
The change of removing the Mutual Feedback Withdrawal was purely for the reason of removing any tool that can be used for extortion by the buyers to our sellers. This happens in the scenario where buyers leave a neutral or a negative feedback first and then demands the sellers to provide extra benefits to get them withdrawn. Now buyers will not do so as they know that they cannot harass the sellers through this tool. Moreover, we have taken control of the feedback and would monitor such feedbacks which are unjust and malicious rather than outsourcing to a third party.
Community is a great force and we, at eBay, are proud to have such a vocal and passionate bunch of community members and would appreciate if they continue to have debates and discussion which will benefit to all sellers such as 'Ways to ensure that the buyer does not leave a negative and neutral in the first place'.
Having said that we are taking into account all the considerations and issues being continuously highlighted by the members on this forum and will soon update the community on the way we would pprotect our sellers taking the 'India' perspective into consideration.
Hope i was able to guide the discussion and debates on various threads regarding the feedback changes into a positive direction.
Keep Posting!!!
Regards,
Indraneel
