Unfair suspension of sellers paisapay a/c with no valid reason

[angelina05111970]

Hi people,
I am a new user to the ebay system as a seller and after sending the item to the buyer who confirmed recieval of the same and all was ok from both buyer and seller end paisapay advsd they would remit my money on 19th april at 12 noon and it was in process. I checked my account that same day at 12 am but no money.
I call the nxt day and paisapay advsd Your PaisaPay registration is suspended
Dear angelina05111970,
Your PaisaPay registration has been suspended.
Your current listings will not be affected by this suspension. However, going forward, you will not be able to create new listings on eBay.
When i spoke with 3 agents and the supervisor they advs that is is due to POLICY VIOLATION...
I asked what has been violated as i am new user and need to make amends if recquired... They are very rude and tell me " WE CANNOT DISCLOSE THAT INFORMATION, YOUR ACCOUNT IS SUSPENDED DUE TO POLICY VIOLATION. THE MONEY WILL BE REFUNDED TO THE BUYER AFTER A WEEK OF SUSPENSION OF ACCOUNT AND THEN YOU CAN CONTACT BUYER."
Buyer has no problems with the transaction, seller has no problems then why is EBAY HAVING A PROBLEM....."
ALL SELLER PLEASE BEWARE OF E-BAY PAISA PAY.
BELOW IS A COPY OF THE CHAT WITH AN EBAY AGENT:

4:14:26 PM angelina05111970
Initial Question/Comment: PaisaPay
4:14:32 PM System
Thank you for contacting eBay.in Live Help. Please hold for the next available Live Help agent.
4:14:32 PM System
Anandan K. has joined this session!
4:14:32 PM System
Connected with Anandan K.
4:14:49 PM angelina05111970
hi anandan k
4:15:09 PM Anandan K.
Hello, welcome to eBay Live Chat. My name is Anand. How may I help you today?
4:15:32 PM angelina05111970
i need ur assistance in my paisa pay remittance
4:16:14 PM angelina05111970
as i have recieved a mail from them stating that my paisa pay a/c has been suspended and my remittance is on hold
4:16:25 PM angelina05111970
i do not know the reason for the same
4:16:51 PM Anandan K.
While I check from my side, we will need to verify your eBay account. Kindly provide your Name, Address, Zip Code, Telephone number and your User ID.
4:17:02 PM angelina05111970
below is a copy of the message recieved from paisapay
4:17:40 PM angelina05111970
Your PaisaPay registration is suspended

Dear angelina05111970,

Your PaisaPay registration has been suspended.

Your current listings will not be affected by this suspension. However, going forward, you will not be able to create new listings on eBay. Need assistance?
4:17:55 PM angelina05111970
Name: dominic Didier Serre
4:19:22 PM angelina05111970
Address: Spice Tower Building, 3rd floor, Flat 3/T New Pilla Reddy Layout, Devarachiknahalli Last Bus Stand, Bangalore 560076 Id: angelina05111970, Tel: 9620536376
4:19:32 PM Anandan K.
Thank you for providing the information.
4:19:38 PM angelina05111970
thanks
4:20:02 PM Anandan K.
On checking the details, I see that your selling account has been suspended permanently as our team has found "Paisapay Agreement Policy" violation in the transaction done on your ebay account.
4:20:11 PM angelina05111970
please check into this matter and let me know on course of action to be taken
4:20:46 PM angelina05111970
i dont understand the meaning of "Paisapay Agreement Policy" violation
4:20:52 PM Anandan K.
The amount received for this transaction: 26534294062 will be refunded back to the buyer as the violation is found in this transaction.
4:21:02 PM Anandan K.
Okay, I will explain.
4:21:57 PM Anandan K.
We have certain policies , rules and regulations which need to be followed by all our sellers. At the time while registering with Paisapay, you agreed with the policies. Hence we call it "Paisapay Agreement Policy".
4:22:17 PM Anandan K.
You can check the Paisapay Agreement Policy on this page:
http://pages.ebay.in/help/policies/user-agreement.html
4:23:07 PM Anandan K.
And now, On viewing the transaction with Paisapay ID: 26534294062 , our team has found that you have violated the "Paisapay Agreement Policy"
4:23:27 PM angelina05111970
so under this policy, which option has been violated b,coz i am on that page u gave the link for but there are many options
4:23:33 PM Anandan K.
Hence your selling account has been permanently suspended and the amount for this transaction is going to be refunded back to the buyer.
4:24:03 PM Anandan K.
The exact policy which is violated, is never revealed to the member. Hence I cannot provide you with the exact policy which is violated.
4:25:16 PM angelina05111970
i think that as i am a first time user of this site, i feel that your company is bieng a bit harsh with new people and a little leway should be given
4:26:00 PM angelina05111970
there should be some kind of warning/call in case i might have done something wrong by mistake and unknowlingly
4:26:23 PM Anandan K.
I am sorry to inform you that eBay is quite strict with the Policies it has for the members. In cases of policy violation, we do not give any warning to our members.
4:26:53 PM Anandan K.
And the decision taken in cases of policy violation is final and irrevocable.
4:27:36 PM angelina05111970
i dont understand as from the buyers end there is no problem, so when is the buyer going to recieve his payment
4:29:23 PM Anandan K.
The amount will be refunded to the buyer after a week , as your selling account got suspended on 19th April.
4:32:39 PM angelina05111970
so if i send you an email requesting the funds to be refunded to the buyer then as i understand from your customer care that it will be done within 3 days
4:32:43 PM angelina05111970
is that correct
4:33:13 PM Anandan K.
No.
4:33:21 PM Anandan K.
You do not need to send us an email to us in this case.
4:33:38 PM Anandan K.
We are going to refund the buyer , but it would take at the maximum 1 week.
4:33:54 PM angelina05111970
well that is what your supervisor and customer care said as i do not wish to keep this a/c anymore
4:35:02 PM Anandan K.
Then you can send us an email to incswebhelp@ebay.com and request to close this eBay account.
4:35:27 PM angelina05111970
then will the refund be made within 3 working days
4:37:02 PM Anandan K.
I cannot assure you that it will be done within 3 working days.
4:37:12 PM Anandan K.
As I said earlier, the maximum time would be 1 week.
4:37:22 PM Anandan K.
If you want, you can inform your buyer to contact us for this confirmation.
4:37:49 PM angelina05111970
has the refund process started
4:38:12 PM Anandan K.
NO, it is not yet started.
4:38:25 PM angelina05111970
then when will it start
4:38:37 PM Anandan K.
within 1 week.
4:39:08 PM angelina05111970
1 week from when ----- yesterday, 1 month or 1 year
4:40:02 PM Anandan K.
I have already informed you that , let me copy and paste that same line here:
The amount will be refunded to the buyer after a week , as your selling account got suspended on 19th April.
4:40:17 PM Anandan K.
So, it is 1 week from 19th April.
4:41:09 PM angelina05111970
this is purely harrasement of the sellers
4:41:42 PM Anandan K.
I understand your concern. However as I said, we take such actions in case of policy violation.
4:43:06 PM angelina05111970
and why permanent and not temporary, why does the seller not have the option to correct his mistake
4:43:44 PM angelina05111970
a complete harrasement and bias on the part of e-bay which is always in favour of the buyers and against the sellers
4:43:57 PM Anandan K.
In case of policy violation , we do not give any chance to our seller or buyer.
4:44:23 PM angelina05111970
what bloody policy has been violated.
4:44:45 PM angelina05111970
you all are bloody parrots that repeat the same sentence over and over again
4:45:22 PM Anandan K.
I am repeating the same sentence, because you are repeating the same query whether you can reinstate your account or not.
4:45:54 PM angelina05111970
becoz i want my bloody money, its not your money or ebays money
4:46:16 PM angelina05111970
its not your item or ebays item that was sold, it is mine....
4:46:41 PM angelina05111970
SO I WANT MY BLOODY GODDAM MONEY ----- U UNDERSTAND THAT
4:46:47 PM Anandan K.
That is buyer's money and we are going to refund him the amount. So, you need to contact him after a week.
4:47:51 PM angelina05111970
BUYER DID NOT PAY JUST TO SEE YOUR COMPANY'S FACE , HE PAID FOR MY ITEM WHICH HE HAS AS PER HIS FEEDBACK. SO WHATS THE BLOODY PROBLEM
4:48:22 PM Anandan K.
The problem is that our team has found "policy violation" done in this transaction. This is the problem.
4:49:29 PM angelina05111970
SO AS PER RULES OF INDIA OR ANY OTHER COUNTRY IN THE WORLD WHEN PERSON 01 SELLS AND ITEM, AND PERSON 02 RECIEVES HIS ITEM THEN THYE MONEY PAID BY PERSON 02 < BUYER> RIGHTFULLY BELONGS TO THE sELLER
4:49:57 PM angelina05111970
AND WHEN BUYER HAS NO PROBLEM,
4:50:15 PM angelina05111970
HE HAS SENT THE MONEY TO EBAY AS RECQUIRED BY THE RULES
4:50:34 PM Anandan K.
Yes, you are correct. But as per the policies of Paisapay, when there is a violation found in the transaction:
The amount of the person 02 is refunded back to the person 02.
4:50:47 PM angelina05111970
I SENT THE ITEM ACCORDING TO THE DATE SPECIFIED AND UPDATED THE SHIPPING DETAILS AS SPECIFIED ACCOREDING TO THE RULES
4:51:28 PM angelina05111970
WHAT IS THE BLOODY VIOLATION, WHERE HAS THE VIOLATION BEEN MADE
4:51:51 PM angelina05111970
NOW U WILL SAY U CANNOT TELL ME COZ THAT IS HIGHLY CONFIDENTIAL
4:52:07 PM Anandan K.
Yes, correct.
4:52:30 PM angelina05111970
A WHOLE PACK OF F________NG LIES
4:53:17 PM Anandan K.
Please do not use unprofessional language while chatting.
4:53:27 PM Anandan K.
Let me know if there is any other information you would like to have?
4:54:32 PM angelina05111970
Please do not use unprofessional language while chatting....... WHAT ELSE DO YOU WANT ME TO SAY... DO YOU WANT ROSES FOR THE LIES THAT IS BIENG TOLD TO ME
4:54:47 PM angelina05111970
DO YOU WANT ROSES FOR THE HARRASEMENT THAT IS BIENG GIVEN TO ME
4:55:29 PM angelina05111970
JUST BECOZ YOU ARE BIG COMPANY IT DOES NOT MEAN YOU CAN STEP ON THE CONSUMER TOES AND EXPECT THEM TO GIVE YOU FLOWERS IN RETURN
4:55:40 PM Anandan K.
Even we really don't like to take such decisions. But however, to maintain a safe trading environment, we have to take such decisions when there is policy violation by our members.
4:56:29 PM angelina05111970
U TELL YOUR MANAGER/ OPS/TL THAT I AM TAKING THIS MATTER FORWARD TO THE CONSUMER FORUM AND MEDIA AND EVEN POSTING THIS CHAT HISTORY ON THE EBAY COMMUNITIES
4:57:23 PM angelina05111970
WHEN THERE IS A POLICY VIOLATION THERE SHOULD BE AN INVESTIGATION, TEMPORARY SUSPENSION AND BOTH PARTIES NEED TO BE INFORMED OR SPOKEN TO
4:57:32 PM angelina05111970
WE ARE NOT BLOODY TERROSRISTS
4:58:02 PM Anandan K.
I really can understand concern. Such decisions are taken only after investigation by our team.
4:59:32 PM angelina05111970
WHRE WAS THE INVESTIGATION AS I SPOKE WITH YOUR TEAM ON MONDAY WHO ADVISED THAT THE MONEY WILL BE REMITTED BY 12 NOON. THAT SAME DAY MY ACCOUNT IS SUSPENDED, SO U TELL ME WHERE IS THE INVESTIGATION....?????????????????
5:00:32 PM Anandan K.
I really cannot provide you much information about when and how the investigation is done.
5:01:13 PM angelina05111970
what can u provide me,,,,,, anything at all or nothing
5:02:32 PM Anandan K.
In this case, I can provide you the information that the amount will be refunded back to the buyer within 1 week.
5:04:56 PM angelina05111970
ya rite,,,, hmmmmm very interesting and very helpful.......

thanks

[mobile-phones-etc]

man, this is really scary. I am with you angelina05111970.
its scaring **** our of me. recently i have started getting bit high sales and i am being scared of all this.

Not sure, why eBay cannot make investigations more transparent. But as per laws, they have to transparent, i know few people, their whole carrier is on eBay. They can't play with people like this.
I guess a little bit transparency from eBay will be much appreciated.

Regards buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

[real.phoenix]

Dear angelina and mobile phones,

I agree with you that it is very discouraging for a new seller when their account is suspended by eBay or PayPal. However, you need to be patient in such situations and co-operate with eBay.

They may ask you some documents. You will need to send those docs to them and your account will be reinstated.

eBay gives a very high priority to security of buyers as well as seller's money and due to this, they may restrict or suspend an account till it is verified by eBay.

Your money isn't lost. If you contact the buyers, they will re-pay you back. When you are in online business, you need to trust people otherwise it won't be possible for you to do online business. It is definitely risky, but then there is no business that doesn't involve risk.

eBay has a right not to disclose the information to you as per company's act. They have a right to maintain the confidentiality of their processes and therefore they won't disclose any reason to you. You should focus on how to get your account reinstated rather than blaming eBay. Just co-operate with them and your account will be reinstated.

Kind Regards,
real.phoenix

[amitava123gems]

Hi angelina05111970,
Go to your my ebay.
Open your message.
Open the alert.
Reply to the alert.
That is the correct procedure if you want to survive.
Dont waste time here.
Thanx,
Truly,
Amitava

[keshav0008]

exactly same story happened with me on 17th april...eBay has gone too far bullying us (the sellers)... I am still waiting for my buyers to get the money - total 2 transactions and two buyers... My 9500 are blocked with these eBay retards..
I'll bring these tards to court.. I am totally with you Dominic, eBay is not needed in India with these sort of policies other platforms are much better..they should remain in US only where consumers don't take a second to sue such companies

[amitava123gems]

Hi guys,
One small advice to all new sellers.
As soon as you sell your first item, ebay will call you.
So always keep the same mobile with you.
I once left it with my wife and they suspended me. That is with another ID of mine. But Navin Mistry helped me to restore that. He is a gem of eBay.
Thanx,
Truly,
Amitava

[bestmobiledeals2010]

Heavens thats really really scary..I am new too.but after reading all above, i m so unsure how many more days i will be able to continue with e bay. Policies ...it is so much detailed I don't think any of us would have gone through each n every word.Mistakes do happen and penalizing is fine but SUSPENSION all together ...brrrr. Would be much better if e bay offers a list of serious offences which is easily readable.I mean some Don ts that are common mistakes.

For angelina e bay should at least tell her what was her mistake..May be others can learn from her mistake and even she will not have so much grudge

[amitava123gems]

Hi,
Dont worry too much.
We shall help you.
Always carry mobile phone and dont let another ebay user to use your computer. My younger son, a doctor, sometimes use mine, but not for ebay.
Thanx,
Truly,
Amitava

[real.phoenix]

Successful sellers on eBay have gone through all the procedures that the new sellers are facing. There is nothing to panic about the verification calls etc.. The new sellers shouldn't blame eBay due to their lack of knowledge and understanding of eBay procedures. If you are in trouble, ask your senior colleagues instead of blaming eBay.

Don't panic and display immaturity. Rather, be pro-active

[bbchosts]

Hi,

It happens some times. Even when we use the live chat, the executive will stay beating around the bush. They have several reason like so and so... but never understands the problems of the sellers.