Tips for New Sellers!

Anonymous
Not applicable
Hi,
I am Tanya. I work in eBay with the seller programs team to help new sellers build their business on eBay. I thought I would share some selling tips which may help you sell more everyday!

LISTING TIPS

• Product: Try uploading unique/hard to find products, that will excite buyers into instant online purchase.

Picture : A good clear picture says more than a detailed description. This is especially true for categories like apparels, jewellery, toys, etc where impulse buying is high. Imagine, you have a nice pair of earring with good description; however picture is such that one can hardly make out the design. I am sure, it will be difficult to find buyers, even at an attractive price. I would also suggest always put your picture on top of the page to attract attention rather than below the description. Show the product from every angle so that the buyer has a clear picture of the product that he would wish to buy.

• Your title must be packed with appropriate keywords relevant to the product so that if any buyer is searching for a product that you have, your listing comes up during search results. Put yourself in the buyers’ shoes and see whether your title has those keywords that you would use for a product while searching for a product similar to what you are selling.

Description once again must be detailed and very transparent. If the product is second hand, mention the same. Do not portray anything that is not true. Once again check whether your description has all the information a buyer would want to know about your product.

Warranty/guarantee Since buyers are making payment in advance for a product they have not physically seen, it would a great idea if you could boost their confidence by providing some sort of warranty/guarantee so that they are rest assured of their purchases.

• Offer as many Payment methods as possible since it allows the buyer to choose a payment method that he is comfortable with. As an advice, you must offer online payment option PaisaPay as most buyers prefer this payment method. It is safe and at the same time the quickest way of closing a transaction successfully.

Some tips Post Sales

• Once you receive a sale, act upon it immediately and get in touch with your buyer either through phone or email. Remember that the buyer at the time of purchase does not have your contact details and does not even know to whom he is sending his money. Therefore always keep in touch with your buyers at every stage so that he has confidence & trust that his money is safe and he will get his product in the specified time period.

• Always be customer service orientated. If possible, go out of his way to help and solve his doubts/clarifications as effectively as possible. Always be prompt in replying to your buyers. Incase the buyers complains about product being faulty or not as per their expectation, try offering replacement.

• Always try to rate your buyers positively which in return fetch you positive points. This helps build your business online as most buyers look at your feedback received by you as a seller for any purchases from you.

Incase a transaction fails due to non payment from your buyer, do report the buyer by following the Unpaid Item Process in time so that you do not end up getting billed for a transaction that was not complete.



General Tips

• Increasing your Portfolio: Try browsing ebay as much as possible and study what is selling at what price points. Try sourcing these products if you can. There are many features on the site that help you understand what is in demand, to name some we have the
o Completed Listing Only feature (InAdvanced Search Section)
o Want it Now Feature
o ebay Pulse
o Market Place Research
These tools give a fair indication of what products buyers are generally searching, buying and want to buy.

• Try to offer competitive price to the extent possible, however at the same time maintaining quality standards.

• Do visit the community boards often and interact with other ebay sellers on their selling experience and pick up some selling tips from them. Also share your experiences or any selling tips that you might have worked well with you.

• Do use some feature listings as this definitely helps get your products under the buyers view and chances of sales increase.

• Do keep yourself updated with the themes/promotions running at all times and if possible upload products accordingly. Do not loose the opportunity of free promotions that ebay provides. All promotions are announced on Announcement Boards Post

Selling on Ebay is easy and at the same time its fun!!! The idea of getting a positive feedback after every successful sale is very exciting for me. Another exciting part is the ability to interact with people from various parts of country, people whom I would have never known otherwise.

The above are my viewpoints. If you agree, disagree or want to offer your viewpoint, or have more questions please feel free to post here.

I hope you will find the above useful!


Warm Regards,
Tanya Goel
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Tips for New Sellers!

Anonymous
Not applicable
Dear mujthabakpk,

You need to be pre-approved to sell in the Movies & Music category on eBay India

Please contact our Customer Support team to express your interest in selling DVD's on site. They would get back to you with the necessary procedures post which you can get the necessary rights to sell under the movies and music category.

To contact Customer Support, please click here:
http://pages.ebay.in/help/contact_us/_base/index.html

Warm Regards,
Tanya Goel
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Tips for New Sellers!

bhaskar884
Community Member
Dont opt for PAISA PAY OPTION
I AM WARNING YOU ...

As soon as paisa pay account will get credited ebay will send an email that paisa pay account is suspended. Though they have sent the payment. Your account will show that money is sent but then you will get another email saying giving address proof where to send demand draft. Ebay will never transfer money online to your bank account but can always take it up.

It sucks, and irritating.search for " IT CAN BE YOUR TURN NOW… BE CAUTIOUS " you will see ebay ate a sellers 30,200 something money and suspended him without notice and reason.
My Rs.8,820 is also with ebay and my pasia pay account has been suspended without any reason. And its showing payment sent but god knows what kind of addressproof they want and when will they send my hard earned money...
Ebay harasses its customers

and on every re-listing they charge again and again


I pray that you people are safe.. Dont opt for it. And if possible dont come on ebay site.

I dont know if after telling this truth ebay will block and suspend my entire ebay account on abusing the ebay.. but i am only telling the truth...

my Rs.9000 is on hold with ebay and harassing me in giving it..
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Tips for New Sellers!

garments_asr
Community Member
Hi tanya,

Is listing fees dependent on the length of listing...i mean does it depend on whether listing is for 1,3,5,7 or 10 days. If not, then on wht acriteria do sellers decide for how many days to list an item

A quick reply would be appreciated
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Tips for New Sellers!

Anonymous
Not applicable
Dear garments_asr,

Listing fees are not dependant on the duration of your listing. They are dependant on your item price and the category under which you are listing.

To view detailed listing fees, please click here

http://pages.ebay.in/help/account/fees.html


Please note a 10 day listing is charged at Rs 25/- per listing in additional to your listing fees.

As a seller, you may decide the criteria for the duration of your listing. If you are listing under auctions you might want to use a 3 day or a 10 day duration to get maximum bids on your listing. For a fixed price listing, you can choose a 7 day listing.

Please feel free to get back to us for any further clarification

Regards
Tanya Goel
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Tips for New Sellers!

hourglass268
Community Member
hello tanya
i m new to ebay and wanted to sell some books
my main concern is that when i fill the first form it is not accepted and repeatedly asks for filling in the app shipping cost.however i cannot find any such feild in the form.would u be kind enough to help me through this problem?
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Tips for New Sellers!

Anonymous
Not applicable
Dear hourglass268,

In your Sell your item form, on the top, there is a link that shows -" Show/Hide Options:. Click on that link and then select "Shipping" as an option. Select the shipping options that you wish to offer and then click on save.

This will allow you to add shipping costs to your item and then proceed ahead with the rest of the sell form.

In order to help you list your products, i am requesting our training team to get in touch with you shortly. They would help you list your items and recommend some selling tips.

You can also get in touch with us on training.india@ebay.com should you need any further assistance.

Warm Regards
Tanya Goel
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Tips for New Sellers!

rameshkksp
Community Member
Hi Tanya G.

I have been a seller on ebay for last 6 months but now suddenly my account is blocked.The people at ebay say that I have to submit the documents that will take time.

I then decided to make a new account but even if I make a new account and list few items, within 2 hours my account is blocked again.

I even tried to make an account with a new name, address, contact no, email, ebay id, etc but even then my account was blocked.
I dont know whats happening.
They dont even call for verification, just block the account within two hours of listing an item.

Please help me.....4 of my accounts are blocked in just 3 days!!!!!!

I dont know whats going wrong.Other sellers at ebay are working fine and new sellers are also doing good but what is wrong with me?????

I have a huge potential to sell on ebay.I list in mobiles category.

Please reply soon.............

Thanks
Ashish
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Tips for New Sellers!

Anonymous
Not applicable
Dear rameshkksp,

Creating new eBay accounts due to existing account being blocked is not permitted on eBay and hence explains why all your new accounts that you create are getting blocked.

Request you to please submit the documents as explained to you so that we are able to revive your account at the earliest. Ensure your registration details have complete address and correct contact details.

Should you need any further assistance, you can contact our Customer Support through the "Contact Us" link located on the top right side of all eBay pages

Warm Regards
The eBay India Training Team
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Tips for New Sellers!

eba_khan
Community Member
hiii,
i have been searching in this website how to sell my RADO watch since last 2 hours,and getting too much confused,will u please help me in guiding how do i sell my watch after logging in, in a simple way the procedure to sell me watch,ba bye,r,c
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Tips for New Sellers!

eba_khan
Community Member
hiii,
i have been searching in this website how to sell my RADO watch since last 2 hours,and getting too much confused,will u please help me in guiding how do i sell my watch after logging in, in a simple way the procedure to sell me watch,ba bye,r,c
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