A seller bought this particular item from me and then raised a claim that it did not fit his phone. The Claim team arranged a conferrence call between us for a solution but the buyer seemed oddly not listening to anyone and was only saying I trusted ebay will give me a refund.
Ebay Claims team approved his refund on 2,500/- saying that seller requested it when I did not give my consent untill and unless I was covered under seller protection.
The buyer re shipped the item back to me only for me to find out that the item was broken by the buyer making the item usless to sell or return back to the supplyer. Also the tools that was provided with the product was also not returned so in a sense I got back only half the product back.
So, why was the refund provided even before I received the item back?
I was told by ebay that if I did not get the item back to proper condition then I can raise a claim, but no one in ebay is raising the claim for me nor is anyone returning my calls.
Can I have my credit for the product as the item which was sent as sealed pack was returned in broken condition and with missing parts.
