Dear eBayers,
Have you ever seen a website or even an eBay site, where rules and fees are changed every month. I never have, and I hardly believe anyone has either!
😮
eBay India showed little of its insight and wisdom in framing the new rules for paisapay. Seems like it was determined to do something to gain back the losing-trust, and wanted it to happen fast! No prototypes launched, no insight driven into practicality and randomness, and above all modified its own 'Global' User Agreement to accomodate the new changes!
Can't we infer from all this that ebay India gladly unapproves the Community Values laid by its own self
(
http://pages.ebay.in/help/newtoebay/values.html)
It has deemed eBay-India users to be indifferent fraudsters and separated them by far from eBay communities worldwide. I am unable to comprehend as to why Paypal didn't find such a solution so imminent in place of its Resolution Center. Seems like sellers on eBay India did commit some serious damage to buyers to be penalised with such crude experiment. X-(
eBay India, which I deem is an able managerial organisation, surely believes this is going to improve their buyer experience. I rarely hope they do. Since the new rules and policies put in place has not only increased the overhead involved, but will soon prove damaging to their own goals & targets.
Bringing in insertion fees & raising PaisaPay charges was just the backend of that overhead which has increased costs significantly for eBay, in having to put together manpower, technology and (7-day) customer-service in place to handle the immense volume of refund-claims and POD-verifications generated through its own system. To top it all, the new system of Online Transfer was put in place to cut costs involved in Pay-Order issuance and delivery, chanellising the funds to support its heavy backend (Note: Online-transfer service is free for Corporate A/c with major banks).
Obviously eBay expects its business to rise by gaining trust among the competition, but does it really care to hold up the same image it had a few years back- i.e. the cheapest online marketplace!
😮
To support increasing costs raised by eBay India's latest kindergarten ventures, regular sellers are bound to increase prices and would have a tough luck coping up with the competition. Hence, what eBay (thanks to its able & competent marketing-managers) didn't forget to add were discount-coupons and gift-vouchers for buyers, luring them in! :^O
But it won't be long enough before buyers begin to feel the pain when eBay pulls its sparkling offers off.
I find shopping and selling on other eBay sites much comfortable and out of my last 5 purchases, 4 were from eBay.com. As a seller, if you don't depend on it wholly, there's absolutely no reason for you to stick to eBay India. eBay is not only driven by its userbase and their feedbacks but it has to reason every penny-of-profit lost at board-meetings. Hence, it's a decision you have to make solely- stay in, or let them reason your lost business.
That's all friends. More when we meet again at an 'eBay Top User Meet' (interesting results come out of them, really
😉 )!!
Santanu
