Need To Educate New Buyers On Ebay

[blackberry.stores]

I am posting this topic which is very serious for all our seller community who are working hard to establish business with Ebay.

I have noticed problem we face on ebay with buyers are with new buyers in case of disputes or negative feedbacks or impatient and fraud buyers.

Most of the buyers leave negative feedback are new buyers without any feedback or 1-2 feedbacks. Also there is major reason behind that is ebay itself. When a buyer call to ebay call centre ebay staff bluntly tell buyer to open dispute and leave negative feedback.

As reputed sellers we offer full refunds/exchange of product/1 year warranty/Door step pickups

Buyer usually leaves negative feedback and then when we contact buyer he simply says i do not know how to contact seller or he takes negative feedback as just a comment which does not hurt reputation of sellers on ebay.

My advise to ebay is when buyer has option for negative feedback there should be 1st link to send message to seller or call and contact seller about problem and after 2-3 days the link for negative feedback link should appear. We are always ready to help and always give full support to buyers. Also go out of the way for this.

We work through humans. And also we do not have control over couriers and octroi and can not educate every buyer to use products which lacks communication. So buyers should be forced to communicate more with sellers.

I received 4 negative feedbacks in this month from new buyers and most of them left and then regretted and also sent email to ebay that they left in hurry. But ebay can not help. I have put their cases in community court and waiting for results.

In meantime sellers need to unite for this and need some more changes in feedback policies.

Thanks and regards

[spl_ind]

I agree to your point.