Dear Akash (newmarket05),
Firstly, I'd like to thank you for being so participative in almost all valuable discussions and also starting some really good threads making our forums even more vibrant. I totally respect your point of views and opinions and would be happy to add to one such viewpoints being discussed here.
We all are happy for the reversal of one the new feedback policies of including neutrals in the feedback calculations. This is a success for all of us who strongly believed that "Neutrals should not be a part of the feedback calculation and should not be treated as Negatives". This was one of the major concerns of the community that we raised through discussions on these forums once the new Feedback policy was announced and this shows the value attached to the suggestions, concerns and ideas members raise here.
Moreover, Feedback policy and SNP (Seller Non Performance) policy are two separate policies with separate objectives and are calculated on different parameters. However, you have a valid point that sellers with good feedback percentage overall (basis historical feedback) might violate the SNP policy (basis performance of the last 30 days). While we understand that there might be some very genuine cases where sellers have to bear the brunt of a neutral and a negative feedback, we also are trying different ways to safeguard our sellers from such hasty/inappropriate feedbacks and soon you can expect more communication through outreach from our team.
You are a precious seller to our community and we would try our best not to loose you due to any of our policies.
I'll await your's and other seller's feedback on our approach on how we intend to safeguard you all from some malicious/inappropriate/hasty feedbacks once you are educated on the same shortly.
Keep Posting!!!
Regards,
Indraneel
