Insufficient Credits by eBay towards listing fee cap of Rs. 1500

[super.shopper.24x7]

Lot of other members have been discussing the fact that ebay does not credit the full amount as they are supposed to. To my shock I found it to be correct. I have analysed last 3 bills & have realised that my account has not been credited appropriately. I have listed the exact credits received & what It should have been.

For billing period 15Jul to 15Aug, I was charged Rs 4459.70 as insertion fee. As per your logic I should see the credit for the excess fee in the next bill. In my next bill 15Aug to 15Sep I received a credit of Rs 2453.92 . However it should have been (Rs 4459.70 - 1500) Rs 2959.70. So I received less credit for Rs 505.78.

Similarly, For billing period 15Aug to 15Sep, I was charged Rs 6699.84 as insertion fee. As per your logic I should see the credit for the excess fee in the next bill. In my next bill 15Sep to 15Oct I received a credit of Rs 2064.25 . However it should have been (Rs 6699.84 - 1500) Rs 5199.84. So I received less credit for Rs 3135.59 .

So in all I should receive additional credit of Rs 505.78 & Rs 3135.59 = Rs 3641.37

I have sent an email to ebay & am still awaiting their reply.

Indraneel, need your help in resolving this issue.

[rg_diamonds]

Hi,
Happy Diwali & A Prosperous Happy New Year to ALL.

We have several eBay ID's through which we sell & on thoroughly checking them, ALL eBAY ID ACCOUNT INVOICES SHOW THE DISCREPANCY IN THE CREDIT RECEIVED FOR LAST 3 MONTHS. We have infact received only Rs.500/- credit in some invoices as against Rs.3500-5000/- (or more is the actual credit to be received). We have around 400 to 1000 listings in each account, its difficult to check the invoices for the exact amount credited.

Thank you SUPER.SHOPPER.24x7 to bring this to our notice. We also need to check this out with Indraneel & our account manager.

[sitare_india]

Hello Ebayer,

You all will be surprisd to know that we have still not received credit for the month of AUGUST. We had 8800 listings in August. We have raised these credit issues and excess billing issues several times in the forum with absolutely no remedy. This has become a regular affair of wasting our valuable time to wtite to concerned persons instead of concentrating on increasing sale.

It is fact, if a seller is not checking his account, then only GOD can help him. Ebay has created such an impression amongst the sellers that they need not check the accounts but in reality, by using software, it is very easy to manipulate without involving manual process.

If you calculate, sellers are paying app. 50% of their profits to Ebay.

If the concerned people become some serious, sellers are not required to waste their time, money and energy.

Thanking You,
Ashok Agarwal

[indraneel@ebay.com]

Hello All,

Let me thank you for posting your concerns on this thread in regards to the Insertion fee credits for listings beyond 1500 and trusting me to address your concerns.

Firstly, let me confirm that your account managers/customer support have reported your issues.

However, there are some key points that I'd like to highlight that go into calculating these credits.

super.shopper.24x7 - The date range to calculate the activity is 1st of every month till the month end date. Hence in the case of super.shopper.24x7 whose invoice generation happens in the middle of the month, credits are reflected in 2 separate invoices. Taking your case as an example, here are the details: Total Insertion fees charged for the month of Jul (01-31 Jul) is Rs. 2336. This means you are eligible to receive a credit of Rs. 836. If I calculate the total credits that you have received in Aug (01-31 Aug) it is Rs. 1577 (836 + 741 (other reasons).

Hence there is no discrepancy. Similarly, you will be receiving credits by this month end for the total activity done in Sep (01-30 Sep) and then you may check and verify that the credits are as per calculations :-).

rg_diamonds - On checking your all the 3 accounts we understand that relevant credits have been posted to your accounts and one of your accounts i.e. rg_diamonds is due to receive credits which you will receive by this month end as your account manager must have also informed you. We can share details offline if you still think that there is a discrepancy post receiving credits by 3rd Nov.

Let me reiterate the fact that we understand that this is a critical matter and we are taking extremely good care to ensure that all relevant credits are being posted in your accounts.


Keep posting!!


Regards,
Indraneel

[indraneel@ebay.com]

Hello Ashok (sitare_jewels),

This is my first post to you addressing your concern and I hope that i'll be able to address the same.

We have been listening from you on different threads that you have not received any Insertion fees credits. I'm sure that you would agree with me that due to some account level issues which I cannot disclose, you have not received the same.

Without dragging the discussion much, I'd like to ensure you that necessary credits will be posted to your account soon.


Always there to help the community :-).


Keep Posting!!


Regards,
Indraneel

[rajawadu]

Dear Indraneel,
I wish Very very happy new year to you and your family.
I also have concern regarding getting final value fee credit of unpaid items.
As per detail in may account ebay should give me credit of approx 1400 INR but I got only 598/- INR.
I cant able to understand why?
You help will be very appreciated.

Thanking You

Yours Truly

Samin

[rg_diamonds]

Hi Indraneel,
Thanks for the reply, but we still see the discrepancy & are certainly interested in discussing it offline, please do inform us how & when.

Regards,
RG_Diamonds

[sitare_india]

Hello!

We are yet to receive Credit for AUGUST. We had nearly 8500 listings in AUGUST. I cannot justify myself - inspite of at least 20 mails and 25-30 phone calls during last one month, Ebay staff are not getting time to resolve.

We are having big Jewellery show-room sice 20 years and most of the valuable time is wasted for writing useless communication, instead of concentratng on sales.

SEPTEMBER credit has again fallen due. In OCTOBER we had to pay app. 10,000/- by credit card for not getting previous credit.

REALLY FRUSTRATING SITUATION GOING ON unbearable for a firm like us.

Ashok Agarwal
Proprietor
Sitare_Jewels

[rg_diamonds]

Hi ALL,
We finally received the credits in our accounts after a follow up of almost a month :-). But yet UNSURE whether credits recieved are exact or less, its difficult to check.

ALL Sellers please do keep a check on each month invoices for the 1500 Cap as the credits involved are huge amounts & not less.

Best Regards,
RG_Diamonds