IN THIS REGARD I MAILED CUSTOMER CARE, THE FOLLOWING IS THEIR REPLY, U CAN SEE, NOT EVEN EVEN IN A SINGLE LINE, THEY(EBAY) HAVE ACCEPTED THEIR FAULT
Hello,
Thank you for taking the time to write eBay with your concerns. My name
is Ravi and I'm happy to help you further.
I can understand how upsetting getting a negative rating must be as all
of our members value their feedback very highly. Please understand that
feedback is the opinion of the member on how the transaction has gone.
I realize how unfair this rating is to you, but as eBay takes a neutral
stance towards every transaction we are very careful not to alter,
remove or change those opinions in any way. We can do so only in
extreme cases and only at the advice of our expert legal advisors. In
this case, the feedback that was left for you does not violate any of
our policies and as such, we are unable to remove it.
This does not mean that there are not options. One thing that you might
want to consider is mutually withdraw feedback for this transaction. To
successfully withdraw feedback for a transaction, both you and your
transaction partner must agree to the process within 90 days after the
end of the transaction, or within 30 days of the date feedback was left
- whichever is longer. You can request Mutual Feedback Withdrawal for up
to 5 transactions during a 30-day period.
Once you and your transaction partner mutually agree to withdraw the
feedback in question, it will no longer be counted toward your score.
For example, if a negative feedback is removed and it was from a unique
user (i.e., a user from whom you had no other feedback), your feedback
score will increase by one point. However, the comment will still be
visible in both members' profiles even after it is removed.
If either you or your transaction partner does not agree to withdraw the
feedback, it will not be withdrawn.
To begin the process of mutual feedback withdrawal, please visit the
below link:
http://cgi2.ebay.in/aw-cgi/eBayISAPI.dll?MFWRequest
Next, follow the steps below:
1. Enter the item number for the transaction in question, then click
'Continue'
2. On the next page, select the feedback comment you wish to remove and
click 'Continue'
3. If you wish, enter a message to your transaction partner on the next
page. Once you are finished, click the 'Continue' button.
4. Finally, read the important information on the last page, and click
'Send Request'.
You will be notified of your transaction partner's response. If your
transaction partner does not respond, the request will expire 90 days
from the end of the transaction or 30 days after the feedback comment
was left - whichever is longer.
Remember that both transaction partners must agree for the feedback
comment to be removed. If your transaction partner disagrees, the
comment will stay in place and continue to count toward your feedback
profile. If both parties agree to the removal, it may take up to 24
hours for the withdrawal to be reflected in your feedback profile.
To learn more about eBay's Feedback policies, please visit the link
below:
http://pages.ebay.in/help/policies/feedback-ov.html
I understand your frustration with this matter and am sorry I could not
be of more assistance.
Regards,
Ravi
eBay Customer Support
That's
