How to guarantee perfect 5 Star Detailed Seller Ratings (DSR) from Buyers

[mobile-phones-etc]

just stumbled upon the post, thought to share it with my fellow sellers here.

Ah yes, as an eBay seller, don’t you just love the 1 to 5 Star Detailed Seller Ratings (DSR) that eBay buyers can leave for you?

In addition to feedback, eBay buyers can leave anonymous ratings from 1 to 5 Stars on 4 criteria – Item as described, Communication, Shipping time, Shipping and handling charges.

If you’re an eBay seller, I bet you have noticed that no matter how hard you try to please your eBay buyers you always seem to get hit with a low DSR at some point.

I have compiled a list of things you can do as an eBay seller to guarantee 5 Star ratings on DSR from every one of your eBay buyers:

Item As Described:
In your eBay listing, offer to fly the item to your potential buyer’s location so they can physically handle, look at and inspect the item before bidding/buying. It’ll be like they can walk into your “store” in the comfort of their own home. They will have no reason to rate your “Item as Described” DSR low and think of all the frequent flyer miles you’ll accumulate.

Communication:
Since you already flew the item to your potential buyer’s location, make sure you take them out to dinner and talk about all of your policies so they know them before they bid/purchase.

After they bid and win or purchase your item, add their phone number to your speed dial. Call them and tell them how happy you are they bought your item and that you booked your overnight flight to deliver their package. Once you arrive, take them out for dinner again so you can talk about your return policy.

Continuing calling your buyer daily until they leave feedback and Detailed Seller Rating to see how they are doing, how they like the item, and anything else that comes up.

Shipping Time:
Why deal with the silly postal service or those other courier companies? As mentioned above, book that overnight flight to your buyer’s city immediately upon payment and personally deliver the package yourself. Unfortunately this still may not be fast enough and scientists haven’t invented the “Beam me up Scottie” machine (sorry Trekkie fans I’m not an expert in Star Trek technology) so you could instantly beam the item to your buyer.

Shipping and Handling Charges:
FREE SHIPPING BABY! FREE SHIPPING BABY! FREE SHIPPING BABY! Offer free shipping and don’t even add the shipping cost into the price. Absorb all costs associated with shipping, packaging material, etc., even if you lose money. It’s not about making money anymore, it’s about getting those 5 pretty Stars.


……actually you can’t really do anything to GUARANTEE perfect 5 Star DSR ratings from every buyer on eBay, which is why we had fun with you above.

There are always going to be those few eBay buyers that rate sellers low on the detailed seller rating criteria no matter what you do or how perfect your product or service is. You could actually do all of the silly things above and I would bet there would still be some dumb eBay buyer that rates your DSRs low. If those eBay buyers could only understand how much those ratings (even 4 stars) can hurt a seller and prevent sellers from receiving eBay fee discounts.

On a more serious note, you can also check eBay’s Detailed Seller Ratings page where they have more ideas on what you can do to make sure the smart eBay buyers don’t have a reason to leave you low DSRs. If you’re a buyer and you’re reading this, there is also some info for you to read there to help you understand how to properly rate an eBay seller.

To be honest, eBay is a fantastic market place, offering career opportunities to so many serious sellers and off course an opportunity to buyers to purchase the items at relatively lower than local offline market or any other portal. eBay has also played a fair share in development of ecommerce market place in India. Also, personally I am not against Feedback system; however, I strongly feel that half witted Indian online market place particularly is not ready for such sensitive DSR system.


Have a laugh and kudos to the Author. buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[mobile-phones-etc]

Another great thing. check this out
http://photos.ibibo.com/photos/allsizes/026af9dcdc2badc9451dbdd21204c77642-v1/10294404

can we add this in our listings? buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[mobile-phones-etc]

please check the following mail communication with the buyer:-
Mr. Nair,
I requested you to be professional in your mails and communication, but you fail to understand that.

In your words “I failed to provide you good service” but in turn you have failed to be respectful to others. I requested you in my previous mail also, kindly be professional, I asked you a simple thing, to be respectful in your mail communications. But you failed to do that.

I have clearly mentioned in my sale terms and conditions that we ship as per eBay guidelines, you shouldn’t have purchased the item at first place if you were not in agreement with eBay guidelines and my terms and conditions. Secondly, I have clearly mentioned in my listing “Please communicate to us in case of any urgent deliveries” which you failed to do until yesterday.

May be you have purchased 50 mobiles till now, I sell 50 mobiles every week. But we know how to be respectful to fellow human beings, If you have forgotten that, then I apologise for being your seller and for the mistake you committed by purchasing from eBay and my listing.

Keep the phone when it comes, in turn I will issue you a full refund as well, also, please do leave a negative feedback. Atleast, people on eBay should learn how inhuman and disrespectful few buyers can be.

Regards,
Prince
From: yeskay nair [mailto:sknair1959@yahoo.co.in]
Sent: 22 May 2010 20:37
To: Prince Arora
Cc: prashant.pattekar@vcustomer.net; mazshaik@ebay.com; sagupta@ebay.com
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!

Mr. today was working day and I was in the office till 6-PM. Just like you, your courier was also lying. You can check from any one Delhi that MTNL works even on Saturday too. Any how I am not happy with ur dealings and I have not dealt with such a fools till date though I had purchased 50 mobiles from ebay till date. This is the first time I had been humiliated by you and your company.

I am sending the copy to those who are responsible at ebay.com also.



--- On Sat, 22/5/10, Prince Arora wrote:

From: Prince Arora
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!
To: "'yeskay nair'"
Cc: "'PRASHANT PATTEKAR'" , "'Shaikh, Mazher'" , "'Gupta, Sapana'"
Date: Saturday, 22 May, 2010, 7:00 PM
Mr. Nair,
Request you to be professional in your communication. We are still within eBay timelines. The problem is at your end please get it sorted out first, before shouting on others.

Check the courier remarks below:-
Waybill No : 43589223241 Service Domestic Priority Pickup Date 18 May 2010 From Amritsar To New Delhi Product Type Non Documents Customer Name Mobilesdirect.in Sender's Name Prince Arora Consignee Name K S Nar Consignee Address Del Pincode 110022 Weight 0.50 Kgs Status Recipient Company On Holiday, Delivery Next Day
Status and Scans
Location Details Date Time *
Waybill No : 43589223241
Safdarjung Enclave Recipient Company On Holiday, Delivery Next Day 22-May-2010 09:56
Safdarjung Enclave Shipment Inscan 22-May-2010 07:07
Delhi Hub Shipment Outscanned To Network 22-May-2010 06:01
Delhi Hub Plastic Bag - Auto Tally 22-May-2010 01:28
Rama Road Shipment Outscanned To Network 22-May-2010 00:33
Rama Road Shipment Inscan 21-May-2010 21:30

Any unprofessional communication will be reported to eBay. So request you to maintain the decorum of eBay community.

Kind Regards
Prince


From: yeskay nair [mailto:sknair1959@yahoo.co.in]
Sent: 22 May 2010 18:43
To: Prince Arora
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!

Bull shit with your ebay policy. Even today the same is not delivered.I got the SMS on my mobile stating that the mobile is already despatched on18th itself vide AWB No.43589223241.

--- On Fri, 21/5/10, Prince Arora wrote:

From: Prince Arora
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!
To: "'yeskay nair'"
Cc: "'PRASHANT PATTEKAR'" , "'Gupta, Sapana'" , inrswebhelp@ebay.com
Date: Friday, 21 May, 2010, 9:04 PM
Dear Mr. Nair.

We have not mentioned anywhere in our listing that mobile will be sent you next day of purchase. Please check the item listing properly. I am not sure from where did you get this impression that I will be sending you item in 24 hours. Ludhiana is a metro and Amritsar is still tier 2 city. It takes time to reach.

We work as per eBay policies, which clearly says:- Seller has 7 days to ship the item after payment receipt and further 10 days to get the item delivered. You made your purchase on 18th May, and its only 21st, Just 3 days I am well within eBay policies.

Furthermore, I have clearly mentioned in my listing, if you need the item on urgent basis, kindly send a request for that, upon receipt of which we may expedite your order or offer you a refund as per your convenience. However, we didn’t receive any such request from you either.

Your item will be delivered by tomorrow i.e. 4th day of your purchase, and it is well within the eBay guidelines.

Kind Regards
Prince


From: yeskay nair [mailto:sknair1959@yahoo.co.in]
Sent: 21 May 2010 17:37
To: prince.arora92@gmail.com
Cc: ebay@ebay.in
Subject: Re: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!

I have dealt with many franchaisees . You are the worst one and I wow to deal thrrough in future. Last time I purchased a mobile from another company from Ludhiana and it reached me next day. First you lied me by sending SMS and Mail stating that the mobile is already sent. Now you says it will be sent. After I get the mobile, I write negative report on you. buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[mobile-phones-etc]

sorry posting again in series:-

From: yeskay nair [mailto:sknair1959@yahoo.co.in]
Sent: 21 May 2010 17:37
To: prince.arora92@gmail.com
Cc: ebay@ebay.in
Subject: Re: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!

I have dealt with many franchaisees . You are the worst one and I wow to deal thrrough in future. Last time I purchased a mobile from another company from Ludhiana and it reached me next day. First you lied me by sending SMS and Mail stating that the mobile is already sent. Now you says it will be sent. After I get the mobile, I write negative report on you.

My revert

From: Prince Arora
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!
To: "'yeskay nair'"
Cc: "'PRASHANT PATTEKAR'" , "'Gupta, Sapana'" , inrswebhelp@ebay.com
Date: Friday, 21 May, 2010, 9:04 PM
Dear Mr. Nair.

We have not mentioned anywhere in our listing that mobile will be sent you next day of purchase. Please check the item listing properly. I am not sure from where did you get this impression that I will be sending you item in 24 hours. Ludhiana is a metro and Amritsar is still tier 2 city. It takes time to reach.

We work as per eBay policies, which clearly says:- Seller has 7 days to ship the item after payment receipt and further 10 days to get the item delivered. You made your purchase on 18th May, and its only 21st, Just 3 days I am well within eBay policies.

Furthermore, I have clearly mentioned in my listing, if you need the item on urgent basis, kindly send a request for that, upon receipt of which we may expedite your order or offer you a refund as per your convenience. However, we didn’t receive any such request from you either.

Your item will be delivered by tomorrow i.e. 4th day of your purchase, and it is well within the eBay guidelines.

Kind Regards
Prince


Customers response:-

From: yeskay nair [mailto:sknair1959@yahoo.co.in]
Sent: 22 May 2010 18:43
To: Prince Arora
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!

Bull shit with your ebay policy. Even today the same is not delivered.I got the SMS on my mobile stating that the mobile is already despatched on18th itself vide AWB No.43589223241.

My Response:-
--- On Sat, 22/5/10, Prince Arora wrote:

From: Prince Arora
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!
To: "'yeskay nair'"
Cc: "'PRASHANT PATTEKAR'" , "'Shaikh, Mazher'" , "'Gupta, Sapana'"
Date: Saturday, 22 May, 2010, 7:00 PM
Mr. Nair,

Request you to be professional in your communication. We are still within eBay timelines. The problem is at your end please get it sorted out first, before shouting on others.

Check the courier remarks below:-
Waybill No : 43589223241 Service Domestic Priority Pickup Date 18 May 2010 From Amritsar To New Delhi Product Type Non Documents Customer Name Mobilesdirect.in Sender's Name Prince Arora Consignee Name K S Nar Consignee Address Del Pincode 110022 Weight 0.50 Kgs Status Recipient Company On Holiday, Delivery Next Day
Status and Scans
Location Details Date Time *
Waybill No : 43589223241
Safdarjung Enclave Recipient Company On Holiday, Delivery Next Day 22-May-2010 09:56
Safdarjung Enclave Shipment Inscan 22-May-2010 07:07
Delhi Hub Shipment Outscanned To Network 22-May-2010 06:01
Delhi Hub Plastic Bag - Auto Tally 22-May-2010 01:28
Rama Road Shipment Outscanned To Network 22-May-2010 00:33
Rama Road Shipment Inscan 21-May-2010 21:30

Any unprofessional communication will be reported to eBay. So request you to maintain the decorum of eBay community.

Kind Regards
Prince

Customer wrote:-
From: yeskay nair [mailto:sknair1959@yahoo.co.in]
Sent: 22 May 2010 20:37
To: Prince Arora
Cc: prashant.pattekar@vcustomer.net; mazshaik@ebay.com; sagupta@ebay.com
Subject: RE: sknair1959, thanks for bidding on NEW MICROMAX X111 - FM+BILL+WARRANTY-CHEAPEST ON eBAY (150444759848)!

Mr. today was working day and I was in the office till 6-PM. Just like you, your courier was also lying. You can check from any one Delhi that MTNL works even on Saturday too. Any how I am not happy with ur dealings and I have not dealt with such a fools till date though I had purchased 50 mobiles from ebay till date. This is the first time I had been humiliated by you and your company.

I am sending the copy to those who are responsible at ebay.com also.


My response:-

Mr. Nair,
I requested you to be professional in your mails and communication, but you fail to understand that.

In your words “I failed to provide you good service” but in turn you have failed to be respectful to others. I requested you in my previous mail also, kindly be professional, I asked you a simple thing, to be respectful in your mail communications. But you failed to do that.

I have clearly mentioned in my sale terms and conditions that we ship as per eBay guidelines, you shouldn’t have purchased the item at first place if you were not in agreement with eBay guidelines and my terms and conditions. Secondly, I have clearly mentioned in my listing “Please communicate to us in case of any urgent deliveries” which you failed to do until yesterday.

May be you have purchased 50 mobiles till now, I sell 50 mobiles every week. But we know how to be respectful to fellow human beings, If you have forgotten that, then I apologise for being your seller and for the mistake you committed by purchasing from eBay and my listing.

Keep the phone when it comes, in turn I will issue you a full refund as well, also, please do leave a negative feedback. Atleast, people on eBay should learn how inhuman and disrespectful few buyers can be.

Regards,
Prince buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[mobile-phones-etc]

lol any one any comments? may be amitava ji can suggest. are you still watching this Amitava Sir?

Regards buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[amitava123gems]

Dear friends,
I was selling stones.
First the buyer will question genuineness.
After you give the test report, he will talk of inclusions.
When you point out that genuine stone has to have inclusions, the buyer will say he does not like this particular quality.
But as soon as you offer a free gift,
You are a great seller overnight.
Yeh dil mange free gift.
Thanx,
Truly,
Amitava

[mobile-phones-etc]

hmm then what o you suggest Amitava sir, kya kiya jaye with such a buyer as in my case? free gift? buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[mobile-phones-etc]

bump buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[amitava123gems]

Hi,
DSR requirement is individual site's discretion.
US and UK is 4.6 and Germany is 4.4 .
I think eBay India will consider lowering minimum requirement to 4.2 in its own interest. Ebay india is unique in many ways. This time also it should cooperate with us.
Thanx,
Truly,
Amitava

[mobile-phones-etc]

@ Amitava Ji
Sir, please advise how to deal with this type of buyer? buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[spl_ind]

This is indeed a nice article and I must say that I loved it and also laughed at lot. Here are some of my own ideas which you can practically implement upto some extent.

Item As Described: If an eBay buyer wants to touch & feel the item before purchasing, then they can always do it by visiting the local market.

Communication: All you need to do is employ a lady with a sweet voice for this job.

Shipping Time: As soon as you get your buyer's shipping address, just Google his Pin Code with the keyword 'courier' and then decide which one to use.

Shipping and Handling Charges: It is very difficult for us to decide this as we do not know who will buy my item and from where? So, charge the maximum and later refund the buyer the unused amount.

I hope you can give us more practical ideas on how to improve out DSR ratings.