BUG IN EBAY'S CHECKOUT SYSTEM - I AM RECEIVING LOWER PAYMENTS DUE TO THIS

[invogue-jewelz]

There is a bug with eBay's checkout system which I had reported over 2 months ago, but there is no action yet. So I am putting it up here for all to view, and with the hope that eBay will now look into it. Here is the problem -

I have selected cumpolsory shipping insurance for all my items for buyer's security as my courier takes all the parcels insured. Whenever a buyer buys just one item, it comes up correctly in the checkout as "Required, but when he buys more than one item, the shipping insurance does not get added AT ALL!!! Infact it shows "NOT OFFERED", whereas in reality it is offered cumpolsorily on all the items.

I request eBay too look into this at the earliest as I am making huge losses due to this.

Just for eBay's technical team to look into deeper, I have also offered shipping discount, maybe that is creating a problem... but this issue must be sorted out at the earliest.

Regards.

[sastaitshop]

have you tried removing the shipping discount !!sAsTaITsHop!!

:) Sunny 🙂

[invogue-jewelz]

I have not tried removing the shipping discount as it is mentioned in all my item listings and I may have to wait 2-3 days for a buyer with multiple items in that period. But I think eBay can look deeper into this much more easily and get a quick resolution. Can other sellers too confirm if they too are facing the same issue, and provide any more details on this, so that eBay can act quicker.

[sapana@ebay.com]

Hi,

The problem stated by you is not a bug. In order to ensure that your buyers pay for shipping insurance in case of combined payments, you need to set your preferences in My eBay.

My eBay >>>Preferences>>> Shipping and discounts>>> Show>>> Edit>>> Shipping Insurance >>> Required>>> fill relevant data

So for combined payments, a seller would need to set the preferences. Even if the seller is offering Shipping Insurance on the item page, however has not set his preferences in My eBay, the shipping insurance for both the items will not be calculated when the buyer checks out. However, this would work as desired in case of a single purchase.

I hope this helps!

Warm Regards,
Sapana

[invogue-jewelz]

Hi, thank you for the information, but this information will not suffice in resolving my query. The reason being the amounts for the insurance... the first block is just upto Rs.9.99, and the highest amount is just over Rs.300!!! So we should charge the same amount of imrurance somebody buying worth Rs.300 or even Rs.10000? The current table is as below:

Combined Total Insurance Cost
Rs. 0.01 - Rs. 9.99 Rs._____
Rs. 10.00 - Rs. 49.99 Rs._____
Rs. 50.00 - Rs. 99.99 Rs._____
Rs. 100.00 - Rs. 199.99 Rs._____
Rs. 200.00 - Rs. 299.99 Rs._____
Rs. 300.00 or more Rs._____

What I understand is, that the amounts are the same in eBay.com too, but they are in USD. It seems only the $ sign was replaced by the Rs. sign. So the first feild should atleast be Rs.0.01 - Rs.450 ($9.99). This table is practically useless for sellers as the amounts are very low.I request you to please bring it to practically usable levels on the site.

[mkumar@ebay.com]

Hello invogue-jewelz,

Thank you for your feedback on the slab values for the combined shipping insurance. We will definitely look into the values and change them appropriately. We shall also revert to you with an update on the changes.

Regards,
Mohit
Product Team