Wonderful suggestion! This will certainly help sellers to keep their profile without any negatives
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With Regards,
Navaneeth (snrama) 😉
With Regards,
Navaneeth (snrama) 😉
Hello,
How to avoid negative feedback ?. My own guide - CoolBrasCo.
1. Reply to the buyer you have dispatched the item on so and so date and shipping code is this, if there is a online tracking facility provide them. Make a template and keep. So that the customer know you have done your job correctly. Incase if there is a delay in delivery he don’t complain. Most of the complaints are because of delayed delivery. Sometimes public holidays, festivals can also delay. You politely tell customer that count the number of working days for delivery, please ignore the holiday like that.
2. Never sell a product is sub standard if you have a inner feeling says, it is not worth or useful for the customer. Because everyone is paying money and they need worthful and useful things. If there is a problem with the item you have sent, you give them proper support to fix it on your own cost. You consider this is like your are providing an insurance for the customer. Not always you will have problem in products, but when you have you have to support them.
3. When the customer is paid he has all the rights to get a +ve feedback, because he has done his job correctly by paying for the item. So better leave the feedback after payment, before even item is dispatched. It is fair. Also after receiving a +ve feedback, buyer will think twice before giving a negative feedback for the seller.
4. Incase if a item is sold and by mistake you don’t have honestly accept your mistake and give them option to choose other product or offer them full refund and say sorry.
5. Even if someone leave a negative feedback to a seller, don’t get angry and send mails with bad words. Use polite words and give a solution for his problem. Then ask for a feedback withdrawal, the customer will definitely agree. If you leave a -ve feedback for a buyer in revenge, it is not going to help any ways for both. Resolve and withdraw feedback.
6. Use very polite words while communicating with customer. Use as much as Please, Sorry, Request, Thanks, Kindly, like kind words to please them. Because without customers we have no job with ebay.
7. Tell them clearly what is your shipping time, handling time and things like that. Incase if they contact you before the due date reply to them kindly and promptly.
8. Instead of copying pictures, better to make pictures of the original item to avoid negative feedback.
With Regards,
How to avoid negative feedback ?. My own guide - CoolBrasCo.
1. Reply to the buyer you have dispatched the item on so and so date and shipping code is this, if there is a online tracking facility provide them. Make a template and keep. So that the customer know you have done your job correctly. Incase if there is a delay in delivery he don’t complain. Most of the complaints are because of delayed delivery. Sometimes public holidays, festivals can also delay. You politely tell customer that count the number of working days for delivery, please ignore the holiday like that.
2. Never sell a product is sub standard if you have a inner feeling says, it is not worth or useful for the customer. Because everyone is paying money and they need worthful and useful things. If there is a problem with the item you have sent, you give them proper support to fix it on your own cost. You consider this is like your are providing an insurance for the customer. Not always you will have problem in products, but when you have you have to support them.
3. When the customer is paid he has all the rights to get a +ve feedback, because he has done his job correctly by paying for the item. So better leave the feedback after payment, before even item is dispatched. It is fair. Also after receiving a +ve feedback, buyer will think twice before giving a negative feedback for the seller.
4. Incase if a item is sold and by mistake you don’t have honestly accept your mistake and give them option to choose other product or offer them full refund and say sorry.
5. Even if someone leave a negative feedback to a seller, don’t get angry and send mails with bad words. Use polite words and give a solution for his problem. Then ask for a feedback withdrawal, the customer will definitely agree. If you leave a -ve feedback for a buyer in revenge, it is not going to help any ways for both. Resolve and withdraw feedback.
6. Use very polite words while communicating with customer. Use as much as Please, Sorry, Request, Thanks, Kindly, like kind words to please them. Because without customers we have no job with ebay.
7. Tell them clearly what is your shipping time, handling time and things like that. Incase if they contact you before the due date reply to them kindly and promptly.
8. Instead of copying pictures, better to make pictures of the original item to avoid negative feedback.
With Regards,
