Are You Victim of unjustifiable NEGATIVE FEEDBACK???

anilnigambekhabar
Community Member
Dear eBay Members and staff,
No doubt that eBay is one of the best places for trading. But there is always something to improve. Here I would like to discuss regarding negative feedbacks.

Since many new members are not very much aware of the importance of the feedback’s impact, they do not think twice before giving someone their negative feedback. Especially when a seller is shocked to learn that one of his buyer has given him a negative feedback without even contacting and informing him about the problem. Unless buyer or seller does not inform his trading partner, how he can solve the problem?
I am also one of the victims. I had 100% rating but just two negatives from ‘innocent’ buyers my rating dropped. I had not been informed or given a little chance to solve any problem. I am sure these things must be happened with other members also.
So what is the remedy?
I know eBay has tutorials about many things including Feedbacks, but what if some one does not want to learn? Or simply does not bother that someone’s reputation will be damaged due to his negligence.
I have a humble suggestion and you all are requested to discuss and do the needful.

When a buyer or seller wants to give negative feedback to his trading partner, eBay should automatically ask some related queries (like when a seller wants to proceed for Unpaid Item Process he is asked some questions.) In this case it can be such as..
1.Have you gone through the tutorial of feedback norms?
2.Have you contacted your trading partner or not?
3.Have you tried to solve the problem mutually?
4.Did your trading partner respond? Etc. etc.

If a member gives no answers he should not be allowed to leave negative feedback.
Or if he gives wrong information of which he don’t have any proof, his feedback should be nullified by eBay.

If this problem is discussed thoroughly, I hope some solution will come out and so many victims like me will feel a relief.
What do you all think?
With regards and hope
anil anil nigam 'Bekhabar'
anil nigam 'Bekhabar'
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

djeystar
Community Member
Well said. I agree. eBay team may consider adopting this method to help honest and reliable sellers in the future.
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

superstores_tech
Community Member
eBay should record the answers to these questions suggested by Me ANil.

The same can be used to determine the seriousness of the negative rating when resolving disputes. This is actually referring to when a seller is suspended for high amount of complaints or -ve ratings.

Regards Superstores_Tech

Ankur Agarwal
Superstores_Tech

Ankur Agarwal
Message 3 of 9
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

snrama
Community Member
Wonderful suggestion! This will certainly help sellers to keep their profile without any negatives ---------------
With Regards,
Navaneeth (snrama) 😉
---------------
With Regards,
Navaneeth (snrama) 😉
Message 4 of 9
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

anilnigambekhabar
Community Member
Hi all friends,
I am feeling great to have support of active members like you. Let's hope some other members join us. kindly invite others to have their support and suggestions.
I hope ebay staff will notice this problem and help us to solve it. Thanks keep it up.
:^O anil anil nigam 'Bekhabar'
anil nigam 'Bekhabar'
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

mohitjojojacob
Community Member
Read the entire article here:

http://www2.ebay.com/aw/core/200512081511172.html
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

coolbrasco
Community Member
Hello,

How to avoid negative feedback ?. My own guide - CoolBrasCo.

1. Reply to the buyer you have dispatched the item on so and so date and shipping code is this, if there is a online tracking facility provide them. Make a template and keep. So that the customer know you have done your job correctly. Incase if there is a delay in delivery he don’t complain. Most of the complaints are because of delayed delivery. Sometimes public holidays, festivals can also delay. You politely tell customer that count the number of working days for delivery, please ignore the holiday like that.

2. Never sell a product is sub standard if you have a inner feeling says, it is not worth or useful for the customer. Because everyone is paying money and they need worthful and useful things. If there is a problem with the item you have sent, you give them proper support to fix it on your own cost. You consider this is like your are providing an insurance for the customer. Not always you will have problem in products, but when you have you have to support them.

3. When the customer is paid he has all the rights to get a +ve feedback, because he has done his job correctly by paying for the item. So better leave the feedback after payment, before even item is dispatched. It is fair. Also after receiving a +ve feedback, buyer will think twice before giving a negative feedback for the seller.
4. Incase if a item is sold and by mistake you don’t have honestly accept your mistake and give them option to choose other product or offer them full refund and say sorry.

5. Even if someone leave a negative feedback to a seller, don’t get angry and send mails with bad words. Use polite words and give a solution for his problem. Then ask for a feedback withdrawal, the customer will definitely agree. If you leave a -ve feedback for a buyer in revenge, it is not going to help any ways for both. Resolve and withdraw feedback.

6. Use very polite words while communicating with customer. Use as much as Please, Sorry, Request, Thanks, Kindly, like kind words to please them. Because without customers we have no job with ebay.

7. Tell them clearly what is your shipping time, handling time and things like that. Incase if they contact you before the due date reply to them kindly and promptly.
8. Instead of copying pictures, better to make pictures of the original item to avoid negative feedback.

With Regards,








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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

snrama
Community Member
Hi coolbrasco,

Well said. ---------------
With Regards,
Navaneeth (snrama) 😉
---------------
With Regards,
Navaneeth (snrama) 😉
Message 8 of 9
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Are You Victim of unjustifiable NEGATIVE FEEDBACK???

I sure think the suggestions from 'coolbrasco' are quite a deterrent against 'innocent negative feedback'.
But when I got my first negative feedback just maybe within a week after the item was dispatched, I was left speechless. The buyer was 'innocent' of course, very typical of new members.
I would suggest buyers communicate at least a couple of times (which Ebay can track) before they are allowed to leave negative feedback. At least the seller will be cautioned and would surely offer a full refund as I myself was ready to do; ALL BUT TOO LATE.



Regards

Shahnawaz
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