HELLO ALL SELLER,
TODAY I WANT TO SHARE MY VICIOUS EXPERIENCE WITH YOU.I HAD A PAISAPAY TRANSACTION WITH EBAY IN THE MONTH OF NOVEMBER.PAISAPAY ID-23129445593.ITEM SONY ERICSSON Z555i.
AFTER GOT THE BUYER'S PAYMENT CONFIRMATION FROM EBAY I DISPATCHED HIS ITEM VIA SPEED POST.AWB NO-EW123522665IN ON-22/11/08.IN NEXT 3-4 WORKING DAYS BUYER HAD RECEIVED THE ITEM AND CONFIRM HIS PAYMENT & LEFT HIS POSITIVE FEEDBACK FOR ME.AFTER THAT IN THE MONTH OF JANUARY'2009 I GOT A MAIL FROM EBAY CHARGEBACK DEPARTMENT THAT BUYER CHARBACK THE AMOUNT FOR ABOVE PAISAPAY ID.EBAY NEED THE POD COPY OF THIS TRANSACTION.AS PAR EBAY'S REQUIREMENT I SENT THE POD'S COPY (SCAN VIA EMAIL) TO PAISAPAYCB@EBAY.COM WITHIN NEXT 2-3 DAYS.
AND AFTER THAT NO REPLY FROM EBAY'S END.CONTINUOSLY FORWARD THIS POD COPY TO EBAY CHARGEBACK,CUSTOMER CARE ETC.AND CONTINUOUSLY RECEIVED MAIL FROM EBAY THAT POD COPY NOT RECEIVED.EVERY TIME I SUCCESSFULLY SENT MY MAILS TO EBAY NO 1 MAIL RETURN TO ME AS "FAILD".HOWEVER AFTER SENT 12-13 TIMES THE SAME POD COPY TO THEM VIA EMIAL.THEY ACKNOWLEDGE THAT POD COPY HAS RECEIVED BY THEM.
AFTER THAT I WANTED TO KNOW TO THEM WHAT HAPPEND WHEN I WILL GET MY CHARGEBACK AMOUNT.AGAIN EBAY'S CUSTOMER CARE CONTINUOUSLY REPLIED ME THEY HAD RECEIVED THE POD AND THEY WILL GET BACK TO ME IN NEXT 2-3 WORKING DAYS.EBAY'S CUSTOMER CARE TAKES 3 WEEKS BUT THEY DON'T NEED TO INFORM ME ABOUT THE STATUS OF MY CHARGEBACK AMOUNT.
IN THE INTERIM THEY DID NOT INFORM ME ABOUT THE STATUS OF MY CHARGEBACK AMOUNT.TODAY I CONTACT WITH THEIR LIVE HELP AND GOT REPLY THAT MY PROVIDED POD'S COPY'S ADDRESS AND PIN CODE IS INCORRECT SO THEY THEY ARE UNABLE TO COVER ME REGARDING THIS MATTER.AND REFUND BUYER'S FULL AMOUNT.
I AM SHOCKED & SURPRISE TO SEE THAT EBAY PRETEND THEIR RESPONSIBILITY BECAUSE I SENT THE ITEM TO BUYER AS PAR EBAY PROVIDE ME THE BUYR'S ADDRESS.AND I HAVE A PROF.NOW I UNDERSTAND WHY EBAY DON'T REPLY ME ABOUT THE STATUS OF THE PAISAPAY ID-23129445593.BECAUSE THEY ALREADY REFUND THE BUYER'S AMOUNT WHEN I PROVIDED THEM THE POD COPY IN THEIR MENTIONED TIMELINE.
THE FULL DETAILS OF THIS TRANSACTION IS-
PAISAPAY ID-23129445593
BUYER'S ID-savla_jagdish61
BUYER'S SHIPPING ADDRESS:-
Jagdish Savla
Room No-8,Friends Hostel,Dundheri Road,Bijwashen,New Delhi-110061,Mobile-9999914852
ITEM NO-200275704909
I HAVE SOME QUESTION:-
1)IF EBAY TELL THAT PAISAPAY IS THE SAFEST WAY TO MAKE PAYMENT TO SELLER.IT'S FOR BUYER SAFETY,THEN WHAT IS THE SECURITY ABOUT US (SELLER)?BECAUSE ANY BUYER CAN CHARGEBACK THEIR PAYMENT AFTER GOT THEIR ITEM FROM SELLER,LIKE ME AND EBAY WILL REFUND THEIR FULL AMOUNT AS THEY DID WITH ME.
2)PAISAPAY IS TOTALLY CONTROL BY EBAY.THEY CHECK AND APPROVE ALL CREDIT CARD & ONLINE BANK TRANSFER PAYMENT THEN AFTER EBAY'S CONFIRMATION WE(SELLER) SHIPPED THE ITEM TO BUYER AND KEEP THE POD COPY FOR SAFETY PURPOSE.AFTER RECEIVE MY CHARGEBACK MAIL I SENT THE POD COPY MANY TIMES EBAY.NOW WHY EBAY DID NOT RESPONDE,WHEN NOW THEIR CUSTOMER SEVICE TOLD ME THAT SHIPPING ADDRESS & PINCODE IS NOT CORRECT SO ARE UNABLE TO COVER ME AND ALREADY REFUND THE AMOUNT TO BUYER.
3)AND THIS IS MOST SURPRISE TO ME THAT HOW EBAY PRETEND THEIR RESPONSIBILITY BECAUSE THEY ALREADY REFUND THE BUYER AMOUNT.WHO WILL IDEMNIFY ME?
DEAR ALL SELLER WHO SELL THEIR ITEM AT EBAY INDIA AND EBAY AUTHORITY,READ MY ABOVE MESSAGE AND GIVE ME YOUR OPINION.I AM LOOKING FORWARD TO YOUR REPLY & OPINION.WHAT SHOULD I DO NOW IN THIS HORRIBLE CONDITION THAT I HAVE FACED?
REGARDS,
ECELL_KOLKATA
