Buyers do their research before purchasing online. A Feedback system lets sellers build their reputation, and product reviews allow buyers to share experiences of the items. Feedback is the output of the service provided on the basis of Information, Commitment & Communication.
What is it that you should know about Feedback as a seller?
- eBay requires sellers to maintain a detailed seller rating (DSR) average of at least 4.1.
- You have up to 60 days after the sale is confirmed, to leave and receive Feedback.
- You can’t change feedback you left for a buyer, but you can add extra comments.
- You can only reply once to a feedback comment, and you can’t edit or retract that reply.
- Repeat Feedback from the same member is counted, only if items were bought or sold in different weeks* (*eBay defines a week as Monday through Sunday, Pacific Time.)
- By meeting certain requirements, you stand to qualify for Automatic 5-Star DSR Ratings under Shipping & Handling Charges, Shipping Time and Communication.
Did you find leaving feedback time consuming - Save time by following the steps:
- Go to “Automation Preferences” in Seller HUB
- Choose an option for when you want feedback to be left for buyers:
- Buyer has paid for this item: automatically leaves feedback when you mark a payment as received.
- Buyer has paid for this item and left me positive feedback: automatically leaves feedback when you mark a payment as received and the buyer left you positive feedback.
- Select Apply.
Did you know that you can improve your feedback reputation through eBay’s Feedback Revision? – eBay’s Feedback Revision requests is a great option for both buyers and sellers, to help rectify a genuine error. Some important points to keep in mind:
- You may send 5 Feedback revision forms per calendar year and 5 more for every 1,000 Feedbacks received on a rolling 12 months.
- Only one feedback revision request per transaction.
- You can only request a revision for feedback (negative/neutral) that is less than 30 days old transaction.
- Buyer has 10 days to respond, failing which the revision request will expire.
Note: Requesting for a Feedback Revision does not guarantee you a revision in return. Make sure to talk to the buyer before sending the form, as there is no way to follow up if they refuse the request.
Worried about a wrong negative feedback and would want eBay to help with Feedback Removal? Although feedback is permanent, there are certain circumstances where Feedback removal may occur. Click here to know more about the guidelines.
Regards,
eBay INCBT Team
