To sell on eBay as a seller you have to maintain certain levels of customer service and meet eBay’s Seller Standard metrics.
eBay’s Seller Standards are designed to monitor the buying experience that you give shoppers. By measuring your dispatch times, customer service and any issues with your transactions, eBay determines which one of three Standard Levels you meet:
We evaluate your selling on the 20th day of each month based on your sales history and the quality of service you provide to your buyers.
- High volume sellers (400 or more transactions in 3 months) have a 3-month lookback
- Low volume sellers (399 or fewer transactions in 3 months) have a 12-month lookback
Do you know the factors impacting your seller standards & performance:
- Transaction defect rate
- Cases closed without seller resolution
- Late shipments
- Tracking validation
Seller Standard criteria:
|
Seller Standard
|
Top Rated |
Above Standard |
Below Standard |
|
Transaction defect rate
|
0.50%
|
2%
|
Above 2%
|
|
Closed Cases without seller resolution
|
0.30%
|
0.30%
|
Above 0.30%
|
|
Late shipment Rate
|
3%
|
7%
|
Above 7%
|
|
Tracking uploaded on time and validated
|
5%
|
NA
|
NA
|
Here’s what you should take care of:
- Respond to the cases within 24 hours and try to give speedy resolution.
- Make sure that case been resolved by you, so the buyer does not need to escalate it to eBay.
- Make sure the tracking upload and scan is happening in time.
- In case of cancellation of items, take buyers consent and make sure out of stock inventory does not lead to cancellation.
For detailed information on Seller levels and Performance Standards click here.
Regards,
eBay INCBT Team
