I have been selling on eBay for more than 3-4 years and have an excellent track record. Recently This SNAD has caused unnecessary havoc. We deal in large quantities like 100-300 each month, and in this, even if we convey to the buyer not to open returns, the buyer automatically opens returns, and some returns are false. eBay says claims should be less than 2% and less than 2. Please understand logically, that if a seller sells 100-300 items and even if two false claims are opened, he will get the SNAD consequence. My account manager said he understands this, but he says he is helpless. He said he too, wants this gone as this is not logical. Please, eBay understand. Ultimately we will have to reduce selling if nothing happens in this case. This is the only way. I request eBay to look into this matter urgently!
