Hi
I have been evaluated wrong and my account has been restricted to sell on eBay US & Canada. On the 9th of April 2025, my account was due for its next performance evaluation. However, the evaluation was not updated on time and only appeared on my dashboard on 11th April 2025, and even then, it appears to have been incorrectly assessed.
According to eBay’s published policy, INR Evaluation Window 1 should include all paid transactions within a 31-day period starting 45 days before the evaluation date. Based on this, the correct evaluation window for a 9 April assessment should be:
➡️ 24 February 2025 to 26 March 2025
However, my account appears to have been assessed based on the period 6 January 2025 to 5 April 2025, which includes older transactions that fall outside the correct window.
After reviewing my own reports:
Almost all INR transactions had a paid date before 24 January 2025, meaning they should not be included in the most recent evaluation.
Only one INR case falls within the valid timeframe, which would significantly lower my INR rate and bring it in line with the threshold needed to lift the restriction.
I am following up repeatedly with customer service but not getting the issue resolved, and they only reply to me explaining the policy. They look like standard copy-paste responses, which do not concern my issue.
Please help, as it is getting very frustrating chasing after customer service only to receive a response after also 24-36 hours, which has nothing to do with the issue.
