Dear classylooks,
Greetings from team eBay!
We do understand your concern with regards to the BBE policy and the evaluation method.
A transaction is considered a BBE transaction when any of the four-evaluation metrics happens and one transaction will be only evaluated once. The BBE rate is defined as the percentage of BBE transactions out of all transactions in the evaluation window.
We understand that the buyers left you a positive feedback but a low rating under “Item not as described” parameter. Please note that eBay is committed to provide a trusted marketplace and a world-class customer experience. eBay therefore requires that sellers place great importance on buyers' experience and work hard on product and service quality control to reduce the bad buyer experience rate (“BBE”).
Since this is an automated process, it becomes necessary that you wait for the next evaluation period wherein your account would be reviewed. In the interim it would be best that you always be proactive in staying connected with your buyers, resolving their issues even before they arise and assuring buyers that you are there to help resolve any issues. This will build your buyers’ confidence in you and which may result good seller ratings.
We thankyou for your understanding.
Regards,
eBay Team
