Dear ihennajunction,
We are sorry to know that your account has gone below standard.
Inorder to understand the seller levels and eBay's expected performance standards, please visit the following page to know more:
https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080
This page will help you understand how performance is calculated and accordingly take action in your account.
Incase of any further queries please connect with your assigned account manager or contact the eBay.com customer support team.
Regards,
eBay INCBT Team