When a buyer has an issue with an order, it doesn’t only risk creating an unhappy customer, it can also create extra work for you. Below are some tips to consider while listing and shipping your item.
If a buyer gets in touch to let you know they’ve had a problem, there are best practices to keep in mind while working with them to resolve their issue.
After your listing ends:
- Use one of the shipping carriers integrated with eBay, and upload tracking details within your handling time. This lets the buyer know where their item is, and it helps to protect you in case they claim they don’t receive their item. If you buy and print an eBay shipping label, tracking information is uploaded automatically
- Make sure to pack the item securely and carefully to reduce the chance of it being damaged in transit. An item can be in perfect condition when you ship it, but if it arrives damaged, the buyer is entitled to send it back to you
- Provide the buyer with any appropriate proofs of authenticity for the item, but keep copies of them in case we need to ask you to prove that the item is genuine
Regards
eBay INCBT Team
