Refund claim ID : 625005 status???

[ad74t9]

The item " Bluetooth Headset for Nokia Samsung HTC LG Sony "  has been received on 25-Aug-14

but there was some issue with the item. hence I had claimed for refund (Refund claim ID : 625005)

but refund yet not received

[ad74t9]

Packaging and product not like original NOKIA. Button not working properly. No manual in the box. So, the item is not as my expectation. So, I want Refund