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I already got deduction for my credit card payment but paisa pay says otherwise

really an un professional  answer i received today from Paisapay

for my id  40409803573

 

Dear  bernardm1975,
Your PaisaPay payment has been rejected by payment gateway. You paid the order total of Rs. 1,348.00 using credit card.
Complete the payment
Action required:
Please make the payment using another payment method (i.e. other than credit or debit card used for this transaction). Your purchase is currently not paid for and the seller(s) will not ship you the item(s) till you make the payment again.
Please note that your credit / debit card has not been charged for this transaction. If you paid using debit card, the amount will be credited to your bank account.
If you have any questions about this payment, please contact PaisaPay customer support.

Thank you,
PaisaPay

 

 

They haven't provided any reason ? 

As they said credit card not been charged for this transaction but it is already been charged (and I used credit card)? now from where i will claim ? i will never try ebay.in if i did not receive back my money.

 

 

 

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