ebay guarantee claim

[brandshop007]

Hi everyone,
I am new to ebay. I shipped one item last week and the item is not delivered and return back because the address provided by the buyer was without house no: and door no:. I got an eBay guarantee claim stating that the buyer wants the item. The claim is yet to process ..
What will I do
Can I sent the courier now or do I need to wait for the reply from eBay guarantee claim.

[smartreach]

Contact the buyer and ask for the full detailed address. Clarify with him that you are going to ship the item again.

If the buyer doesn't provide the complete address, don't ship the item.

Wait for a week, if the claims department doesn't call you, call them and tell them you can't ship because the address is incomplete.

[kulsi8796]

I want money back

[kulsi8796]

Kudo0

[kulsi8796]

Kudos 0