Goods recieved but OUT OF ORDER

[hawkserv]

The Story:

I have recently ordered for a Data Cable. But when i recieved it it wasn't working. I call up the seller and he told me its because of the installation. So he send me help on how-to. But after following all the steps it still wasn't working. After many consultation etc, i found out the cable was out-of-order (it was like this from the time i recieved it. Only that i don't know it was out-of-order because i have not owned a data cable yet, and belive it installation problem). I send email, i was told to send the Datacable back to them for replacement.

My Question:

Do i have to spend additional Sending charge? Is there a law in ebay regarding this? as it would mean additional in the actual cost of the goods. I am not ready to pay for the returning cost of the cable as this is ENTIRELY the sellers fault distribution bad product.(which was not even sealed)

Please Help me!!!!

[r.i.s.h.i]

hey dear, u can find help regarding on this link:

http://pages.ebay.in/help/tp/ia/protection_for_buyers.html --

Luv,

Rishi


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Live Like There's No Tomorrow...!!!

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[indconcepts]

Dear hawkserv,

This is a normal case and products do come with a fault.

Suppose you buy something from a shop located 20 kms away from your place. And when you come back home and open the packing you find it a faulty ONE.

What do you do?

Naturally you call up the Shop Owner and tell him the problem.

If the Shop Keeper is genuine, what would be his reply?

He would definately say ..."O.K return it & I will give you another one".

So you would drive back 20 kms to get the replacement.
You would be spending money to reach that shop.

Similar is the case of Internet BUYING & SELLING.

If you have to get a replacement you will have to send it back to the Seller.

The Seller would then send it back (new one) to you at his expense. So the deal is fair. Extra shipping is divided between Buyer & Seller.

This is the normal procedure until the Seller mentions something in his guarantee / warranty / replacement / money back POLICY.

ebay doesn't intervene in between as ebay encourages sellers to mention everything in the return Policy.

Hope this clarifies.

regards

IndConcepts

[sastaitshop]

I guess seller has been quite generous to allow a repalcment. Ya it will be a little discomfort but you will ahve to bear the cost. As even the SELELR will bear the cost of reshipping.

As for the terrms. ACCORDING TO EBAY THIS IS NOT WRONG.

and anyways in a mail order business there will always be some drawbacks. But tell me had you bought this datacable from a local store will they come to your house and pick it up or will they pay you the extra travelling cost that yo incurred to reach to them.


Bolo Bolo tell tell


Regards !! Sunny 🙂
()()()()())()



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