i had made a purchase on jan 22 2016....received my item a damaged asus motherboard on the 28th and immediately raised a claim for replacement. Since then i have been told to wait for 48hours everytime i call and was assured that their turnaround time was 20 days. 27 days later, since ebay seems to be taking all the time in the world to process my claim I called them to change my claim from replacement to refund (so that i can just buy a new one and wait for a refund) and guess what they tell me to wait for a call from the claims dept.even to do that. I have really been very patient with ebay since i have been dealing with them for many years in US(where i never had a problem) and now in India. Like why cant we be connected to the claims department if we want to make changes to our claim specially since its taking so much time. I infact got all my components for assembling a PC from ebay along with the damaged motherboard and now i have to wait over a month or maybe 2 for it to be processed even when its not my fault at all. Is that fair on the customer. I have been told by the help desk that the courier company is taking time to respond, is that my fault. Shouldn't that be between ebay and the courier company.
This has been by far the worst online shopping experience for me ever.
