a case was opened by our buyer stating item not received. Resolution center gave us (seller) 10 days to respond.
we (seller) checked the record and foung it to be true and send a new product to the buyer.
Resolution center decided the case on 6th day in favour of buyer , offering full refund. which is 4 days before the alloted time of 10 days to respond, and without listening to seller side.
Present status of case.
Buyer has got the refund, has got the product and left a negative feedback as item not received.
we requested buyer to reconsider feedback, but buyer declined.
Buyer wanted to settle outside the case, but we want everything decided in the case now.
IS E BAY RESOLUTION TEAM LISTENING TO ONLY ONE SIDE OF STORY.
Buyer stopped responding in the case.
We want
1 - negative feedback removed
2 - acton against e bay resolution center - Nilesh who decided the case
3 - e bay to apologise
4 - money for the order executed
Please assist us how.
This is simply DADAGIRI
